Deliver exceptional personal banking service at BMO, using customer needs analysis and digital guidance to support everyday financial decisions. Work across branches or channels as market needs require.
As a Customer Service Representative, you will support banking services, transactions, inquiries, and customer conversations. Use interpersonal, listening, problem-solving, and communication skills to understand personal banking and credit card needs. Collaborate with BMO colleagues, refer customers to specialists, and help them use digital options confidently.
Key Responsibilities: Welcome customers and complete banking transactions and service requests
Identify needs and provide advice on financial solutions
Initiate referrals to BMO colleagues and specialists




Guide customers through digital and self-serve banking options
Manage and reconcile cash between treasury and branch units
Requirements: No prior experience necessary
Related post-secondary degree or certification desirable
Robust interpersonal, listening, and problem-solving skills
Confident use of digital tools and applications
Basic verbal, written, organization, and collaboration skills
Bring personal banking knowledge, digital confidence, and customer-focused communication to BMO’s branch and market teams.

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📌 BMO Personal Banking Representative (Alberta)
🏢 BMO
📍 Alberta