Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents. This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba. Key Responsibilities:

Diagnose and resolve Tier II support problems Document actions and close support calls Install, configure, patch, and troubleshoot desktops Monitor systems, services, capacity, and potential failures Escalate incidents to appropriate Tier III staff Requirements:

Recognized IT degree or diploma, or equivalent qualifications Valid Manitoba Class 5 Driver's Licence and vehicle access Commitment to continuous information technology learning Recommended certifications including A+, Network+, Linux+, or CCNA Customer service experience and project coordination exposure advantageous Bring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.

📌 Tier II IT Operations Analyst (Winnipeg)
🏢 Manitoba Liquor & Lotteries
📍 Winnipeg