We are looking for an Application Support Analyst who brings a balanced mix of production support, business analysis, and technical development skills, enhanced by the use of AI tools and automation techniques.

In this role, you will ensure the stability of business-critical applications while actively contributing to continuous improvement, automation, and solution design.

You will collaborate closely with business stakeholders and development teams, occasionally functioning as a Business Analyst or Developer depending on project needs.

Key Responsibilities Production Support & Operations Monitor daily batch jobs and application processes, ensuring smooth execution.

Provide Level 1, 2, and 3 support, troubleshooting incidents and resolving issues efficiently.

Conduct root cause analysis (RCA) and implement preventive solutions.

Prioritize incidents based on business impact and urgency.

Participate in on-call rotations, maintenance windows, and support during infrastructure activities.

Maintain a stable production workplace with minimal disruption. AI & Automation Enablement Use AI tools (e.g., Copilot) to improve efficiency in debugging, log analysis, and documentation.

Apply prompt engineering techniques to accelerate daily operational tasks.

Identify and implement opportunities for automation of repetitive processes.

Enhance monitoring systems with intelligent alerts and automated responses.

Business Analysis Responsibilities Work with stakeholders to gather and translate business requirements into technical solutions.





Analyze incidents and user needs to identify functional improvements.

Create and maintain: User stories Functional documentation Acceptance criteria Participate in Agile ceremonies and contribute to backlog refinement.

Act as a liaison between business and technical teams, ensuring clear communication and expectations.

Development & Technical Contributions Develop and maintain scripts using Python, Power

Shell, Unix Shell, or Batch to automate processes.

Read, analyze, and troubleshoot Java or .NET application code when needed.

Work with APIs to: Integrate systems Build lightweight tools or utilities Contribute to minor enhancements, bug fixes, and technical improvements.

Dev

Ops & Release Support Execute deployments and support change management processes.

Work with CI/CD pipelines such as Jenkins, Git

Hub Actions, or similar tools.

Perform QA testing for new features and releases.

Participate in infrastructure tasks including: Upgrades and patching Disaster recovery testing Monitoring & Tools Use monitoring and scheduling tools such as: Elastic Stack (ELK), Grafana Autosys / UC4 Improve system observability by building dashboards and alerts.

Continuously enhance application monitoring and operational controls.

Collaboration & Communication Collaborate with global teams across Canada, the US, Paris, and Bangalore.

Handle user requests efficiently while maintaining clear communication.

Provide timely updates and manage stakeholder expectations effectively.

📌 Application Support Analyst (AI-Enabled | BA & Development Hybrid) (Montreal)
🏢 Société Générale
📍 Montreal