Service

Now Service Catalogue Developer RESPONSIBILITIES: The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the Service

Now platform including: • Delivering a centralized service catalogue. • Automating request fulfilment to reduce manual effort and errors. • Improve the end-user experience by making services accessible, intuitive, and fast. • Support organizational goals of digital transformation and process standardization.

Tasks: a.

Catalogue Item Development • Designing and building catalogue items (hardware, software, access requests, HR services) • Configure forms, variable and UI policies b.

Workflow and Automation • Creating workflows and flows for request fulfilment • Setting up approvals, notifications, and task assignments c.





Integration • Connecting catalogue items to external systems (procurement, HR, Active Directory, etc) d.

Administration • Managing catalogue categories, roles, and permissions • Maintaining catalogue structure and visibility rules e.

Maintenance and Support • Troubleshooting catalogue issues • Updating items as business needs evolve DELIVERABLES • Fully configured catalogue items with forms, variable, and energetic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation. • Must be available for regular and ad hoc meetings with the end users

📌 ServiceNow Developer (Ottawa)
🏢 ConfigureTek
📍 Ottawa