Solve complex B2B customer issues for Teleperformance in Toronto, using analytical thinking, CRM systems, and solid written communication skills.As a Customer Support Specialist II, you will support a supplier serving dental offices with home care products. The position requires customer service or B2B support experience, account expertise, and operational accuracy. You will act as an escalation point for customer concerns while maintaining service continuity.Key Responsibilities:Resolve returns, credits, delivery discrepancies, and order issuesMaintain customer master data and account linkagesSupport distributors, group channels, and multi-location accountsProcess email orders and chat or email queuesRoute adverse events and complex customer concernsRequirements:One to two years of customer service or B2B support experienceAbility to resolve complex issues from start to finishStrong analytical and problem-solving skillsExperience with layered customer accounts or B2B supportProficiency in CRM and case management toolsBring B2B account support, CRM proficiency, and customer-focused problem-solving to Teleperformance's Toronto operation.

📌 b Customer Support Specialist Ii (Toronto)
🏢 Teleperformance
📍 Toronto