Support Faire customers through phone, chat, and email in a hybrid Customer Experience Associate contract focused on explicit solutions. Apply customer service experience and CRM expertise across changing support needs.As a Customer Experience Associate, you will support Faire's brand and retailer partners during an approximately 90-day temporary contract. After training, business requirements may determine whether you work across phone, chat, or email. The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.Key Responsibilities:Provide real-time support through phone, email, and chatAddress customer questions and concerns promptly and effectivelyManage interactions using Zendesk, Kustomer, Salesforce,



or similar CRM toolsTrack communications accurately and meet performance metricsParticipate in training, knowledge sharing, and peer supportRequirements:Customer service experience, preferably phone-based supportExcellent verbal communication for complex customer interactionsProficiency with CRM and customer support toolsStrong problem-solving skills and effective solution developmentAbility to work hybrid, with three office days weeklyBring customer service, CRM, and problem-solving skills to Faire's hybrid support team serving entrepreneurs through multiple channels.

📌 Hybrid Customer Support Associate (Kitchener)
🏢 Faire Wholesale
📍 Kitchener