Job DescriptionYou will be working on a adaptable hybrid schedule as part of Fidelity's dynamic working arrangement.Current work authorization for Canada is required for all openings.The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.Who We AreAt Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.How You'll Make an ImpactAs a member of the security team, the Background Vetting Associate is responsible for reviewing and entering applicant information into our internal and external systems The associate will be responsible for ensuring the accuracy of the input as well as delivering findings to the business unit or senior management who may consider the findings in making employment decisions.What You Will Be DoingProvide accurate, timely administration of the backgrounds vetting processCases are processed accurately and do not require revisionsCases are processed in a timely mannerLiaise with internal and external clients to collect missing data and ensure a timely resolution to problematic transactionsDeliver high quality service to internal and external clientsFollows up on issues with internal and external clients on the same day that issues are raised.Conducts business in a manner consistent with the Fidelity values and continuously looks for ways to improve the businessInteract with internal and external clients in a manner that demonstrates an understanding of Fidelity's values.Execute and act on feedback provided to meet job expectationsData collection and file preparationAccurately collect, verify and input applicant information and support documentation into various internal and external systemsEnsure completeness,



consistency and adherence to established vetting procedures and service standards before advancing file for investigative reviewClient and applicant communicationsServe as the primary point of contact for applicants and vendors by providing clear guidance on documentation requirements, responding to inquiries and delivery of timely updatesMaintain professionalism, discretion and confidentiality in all communicationsQuality control and process complianceConduct preliminary checks to identify missing information, discrepancies, or processing errors, and elevate complex issues using the appropriate escalation processMaintain detailed and organized records to support audit readiness and regulatory complianceWhat We Are Looking ForAbility to maintain a high level of accuracy in preparing work itemsStrong time management and prioritization skillsAbility to effectively resolve problems and make sound decisions with minimal supervisionCustomer Service focused with strong communication skillsAbility to multi-taskThe Expertise You BringAt least 1 year of relevant work experience with background vettingKnowledge of Microsoft office applicationsCustomer service skillsStrong organizational and record keeping skillsTwo-year post-secondary education or equivalent work experienceNice to have: Security licenseSome of the ways we'll help you feel valued and supported as part of our team:Flexible working arrangements that vary based on role requirementsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture,



and are proud to have been named one of Canada's Top 100 employers for the last five years.Total Rewards That Reflect Your ImpactWe believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today—and your financial well‐being tomorrow.For this role, your total rewards include:Base Salary and discretionary Performance Bonus : Total annual cash compensation (base salary plus target bonus) ranges from $54,000 to $65,000 based on experience and qualificationsRRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.We're proud to offer a compensation package that aligns with provincial pay transparency requirements.This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] Work at Fidelity?AwardsCanada's Top 100 EmployersGreater Toronto's Top EmployersCanada's Top Family-Friendly EmployersCanada's Top Employers for Young PeopleGreat Place To Work® CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion EmployerDesignationsCanadian Compassionate Companies – CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR Team

📌 Background Vetting Associate (Toronto)
🏢 Fidelity Canada
📍 Toronto