Shake Shack Canada is looking for a naturally curious, culturally savvy storyteller and content creator who is eager to roll up their sleeves and help shape one of the most exciting food service brands in the country. As Marketing Coordinator, you'll be a key voice of our brand, responsible for creating scroll-stopping content and building a vibrant, engaged community across our growing footprint.This is a high-output, hands-on content role on a small, ambitious team. We're looking for a true self-starter who thrives in a fast-paced environment, anticipates what's needed before being asked, and is genuinely excited to go above and beyond to bring big ideas to life. You'll be capturing moments at our Shacks, in the kitchen, at events, and out in the community, then turning them into content that resonates online. From shooting and editing on the fly to building out a thoughtful content calendar, you'll own how our brand shows up day-to-day.The ideal candidate is hungry to learn, deeply proactive, and brings a creative, can-do mindset to everything they touch. You're equal parts strategic and scrappy, comfortable jumping behind a camera, juggling multiple workstreams, and partnering closely with our marketing team to ensure every piece of content aligns with Shake Shack's brand values and business objectives.Key Responsibilities:Concept, shoot, and edit original content (photo, video, and graphics) across our social media channels, including TikTok, Instagram, and emerging platformsCapture in-the-moment content at Shacks, events, and partner activations, often on the fly and in real timeBuild, manage, and deliver against a social media content calendar that balances brand storytelling, trends, and tentpole momentsSet and execute social media and communications campaigns that align with broader marketing strategiesStay on top of cultural moments, platform trends, and emerging formats, and translate them into smart,



on-brand content ideasRespond to comments and guest queries in a timely, on-brand mannerMonitor and report on content performance, feedback, and online reviews, using insights to sharpen what comes nextManage and respond to guest hospitality inquiries via email in partnership with the guest hospitality team, delivering warm and timely communicationHelp organize and show up for events that build community and boost brand awarenessPartner with marketing and cross-functional teams to ensure brand consistency across every touchpointLiaise with cross-functional departments to stay current on company updates and changesBuild relationships with our audience, potential guests, industry professionals, influencers, and media partnersSkills and Qualifications:2+ years of experience at a similarly sized, fast-paced businessProven experience creating content for social media, ideally within lifestyle, food, or consumer brandsStrong content creation skills across photography, video, and editing (CapCut, Premiere, Final Cut, or similar), with a portfolio or content samples to shareA sharp eye for design, aesthetics, and visual storytelling, with the ability to create a cohesive look and feelA self-starter mindset with a track record of taking initiative, owning outcomes, and going the extra mileExperience launching community initiatives (e.G., building an online forum, launching an ambassador program, creating an event series,



or writing an email newsletter)Ability to identify and track relevant content and community metricsExcellent written and verbal communication skillsProficiency in digital marketing tools and analytics platforms, including Canva, Adobe (Photoshop, Illustrator), Sprout Social, and KlaviyoStrong attention to detail and the ability to juggle multiple priorities at onceStrong relationship-building and customer service skillsDegree in Marketing, Communications, or a related fieldBonus: Graphic design, motion graphics, or web design skillsWhat we offer:Competitive compensation, including comprehensive benefits, spending account and professional development program.Opportunity to develop skills and gain experience in multiple disciplines in a fast-paced setting.Dynamic and fun office culture with colleagues who share the same core values.Exclusive perks from our portfolio companies, including restaurants and fitness studios.About Shake Shack CanadaFormed in 2024, Shake Shack Canada is a partnership between Harlo Entertainment Inc and Osmington Inc., both Toronto-based private investment companies who prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack's purpose is to Stand For Something Good, from its premium ingredients and employee development, to its inspiring designs and deep community investment.Shake Shack is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race,color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexualorientation, gender expression, medical condition, genetic information, marital, militaryand veteran status.

📌 Marketing Coordinator (Toronto)
🏢 Shake Shack Canada
📍 Toronto