About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About The Role EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

How we onboard clients and translate their preferences into our system’s settings

How our integrations work with client email, calendar, CRM, and property management systems





How our clients’ businesses work and how issues they report impact their operations

Provide Excellent, Customer-obsessed Support To Our Clients

Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing

Resolve issues by providing empathetic, over-the-top, extra-mile customer service

Prioritize your time according to the issue's impact on our clients’ businesses

Advise clients on best practices for configuring and interacting with their AI Assistant

Investigate And Document Bugs

Investigate issues' root cause and impact using SQL queries, logs, and other data sources

Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it

Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Requirements

Bachelor's degree in Computer Science or equivalent field

1-3 years of experience in similar role or field

Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus

Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience

Bias towards data-driven decision-making and analytical skills





Strong written and verbal communication skills

Experience in a customer-facing role is a plus

Willingness to work in person at our office 5 days a week

Move at rocket speed, build something massive. We’re scaling quick, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Nice to haves include

Computer Science degree, bootcamp certificate, or equivalent

Experience building projects using low code / no code tools such as Retool

Advanced knowledge of Google Sheets or Excel

Familiarity with DataDog or other similar event-logging software

Familiarity with Postman or other API testing tools

Familiarity with Reporting tools such as Tableau

Experience writing SQL queries

Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

Equity in the company

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Fitness & home services stipend to cover part of your expens

📌 Associate Solutions Engineer | Housing (Winnipeg)
🏢 Elise A.I. Technologies
📍 Winnipeg