Who We AreCarePartners is one of Ontario's largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.OverviewWe are currently looking for someone to join our team in the role of Billing Quality Lead in our Waterloo office. The ideal candidate will have a strong customer-service focused attitude and will provide expertise and support on rejection related issues within an integrated patient focused service delivery model.This is a Full time position. Hours of work will be Monday-Friday Day Time hours.Working in the Waterloo office, in office expectations.What We OfferCompetitive salary, comprehensive health and dental benefitsOther employment perks such as Employee Assistance Program, Perkopolis, Rewards PointsInspiring leadership and opportunities for professional growthRewarding and meaningful work in healthcareThis position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $22.62 to $30.35, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate's knowledge,



skills, qualifications, and relevant experience.What The Role InvolvesCommunicating and collaborating with the Ontario Health atHome and subcontractors regarding invoices/billing files and rejected billingsCollaborating with our internal finance department and local program leadershipFacilitates reduction of rejected billings through support to the local program leadership (i.E. report compliance)Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being metTroubleshooting rejection related issues and providing necessary information including supportive documentationManaging a tracker of reconciliation of invoices and billing rejectionsCoordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbillingFollow up with stakeholders via voicemail and emailOther duties as assignedWhat You BringPost-Secondary Education in Healthcare, Administration, Finance or a related field1-3 years of office or customer service experienceStrong proficiency in all aspects of Microsoft office, with proven skills in Word and ExcelKeen attention to detail,



ability to prioritize, multitasking skills and organizational skillsA high attention to detail and the ability to work in a fast-paced environmentExceptional analytical and problem-solving skills.Advanced knowledge of scheduling systems i.E. Procura/CIMS considered an assetExcellent English verbal and written communication skillsExperience in the health care field or homecare sector an assetExperience in collections considered an assetPositive attitude, willing to learn, grow and be an integral member of the teamClear Background CheckCarePartners In Your CommunityIn addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.AccessibilityCarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.Artificial IntelligenceCarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.This job posting is available due to an existing vacancy.

📌 Billing Quality Lead (Alton)
🏢 CarePartners
📍 Alton