Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.The ideal candidate will reside in British Columbia, working remotely, and will be responsible for providing customer software and technical support as well as troubleshooting assistance to users of our software applications. This role requires a robust understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.As a Software Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software, and you will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.Primary ResponsibilitiesProvide frontline support,



answering inbound client calls and emails.Providing technical support and troubleshooting for software applications.Document and track issues in a ticketing system.Collaborate with the development team to resolve complex issues.Conduct software testing to identify and resolve issues.Provide training and guidance to users on software features and functionality.Maintain a high level of customer satisfaction.Stay up-to-date with the latest software updates and industry trends.Qualifications & Core Competencies:High School Diploma, G.E.D. or equivalentDirect frontline experience with inbound calls and customer emailsHigh degree of organizational skills with the ability to prioritize and multi-taskExcellent communication (verbal/written) and interpersonal skillsStrong computer knowledge and data skillsFlexible, self-motivated, and a quick learnerPersonable, patient and professionalDental experience is an asset, but not requiredBilingual (French Speaking) would be an asset but not requiredLocation: This is a remote working role, and you must be residing in British Columbia.Dental carePaid time offPermanent full time position.Schedule: Saturdays are required

📌 British Columbia Based Software Customer Support Specialist (Vancouver)
🏢 Akitu
📍 Vancouver