Secondary (high) school graduation certificateLanguagesEnglishEducationSecondary (high) school graduation certificateExperienceExperience an assetOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasksInvestigate complaints and claimsRegister arriving guests and assign roomsResolve complaints and claimsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesExchange foreign currencyProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies, reservations and room assignmentsFollow emergency and safety proceduresClerical duties (i.E. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsContact customers to deliver requested wakeup callsAdditional informationPersonal suitabilityClient focusExcellent oral communicationExcellent written communicationOrganizedReliabilityTeam playerEmployment groupsSupport for persons with disabilitiesParticipates in a government or community program or initiative that supports persons with disabilitiesSupport for newcomers and refugeesParticipates in a government or community program or initiative that supports newcomers and/or refugeesSupport for youthsParticipates in a government or community program or initiative that supports youth employmentSupport for VeteransParticipates in a government or community program or initiative that supports VeteransOffers versatile onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)Support for Indigenous peopleParticipates in a government or community program or initiative that supports Indigenous peopleSupport for mature workersParticipates in a government or community program or initiative that supports mature workersOffers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)Supports for visible minoritiesParticipates in a government or community program or initiative that supports members of visible minoritiesApplies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

📌 Front Desk Agent (Vernon)
🏢 PHI Hotel Group
📍 Vernon