Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homesConnect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipmentMake reminder phone callsAssist with equipment recalls if requiredSelect the appropriate medical equipment to match health professional referralsComplete minor adjustments to ensure appropriate fit for for clientsEnsure the integrity of date collection and recording of all call/client trackers and statistical informationProvide instructions on basic equipment use and respond to client inquiries regarding equipment set up, returns, repairs and loan extensionsContribute to a healthy and protected working environmentAccept financial and equipment donations to the Canadian Red CrossIssue tax and non-tax receipts as neededAge Requirements18 years old or aboveOther RequirementsInterest and/or experience in providing exceptional customer service to Health Equipment Loan Program clientsExcellent interpersonal skills,



including working in a busy environmentAbility to empathize with client concerns to deliver service with compassionExcellent telephone manner with multi-phone system skills an assetDemonstrated understanding and compassion of the aging population, including community resource knowledge and resourcingExperience working with a diverse population an assetAbility to effectively prioritize and execute tasks in a high pressure environmentSome lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbsFull training is required; however volunteers should be comfortable using a computer and have good written and conversational English. Other languages are considered an assetAbility to work independently and to collaborate in a team environmentScheduleWeekly commitmentVolunteer shifts run weekdays from 8:30am-Noon or 1-4:30pmOther Opportunities with Canadian Red CrossBecause of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes.

📌 Administrative Support Volunteer (Lethbridge)
🏢 Volunteer Lethbridge
📍 Lethbridge