Support Descartes customers through customs technology expertise, accurate troubleshooting, and explicit communication while addressing product and service inquiries efficiently.The Customer Support Representative supports Descartes proprietary products and solutions. This customer-facing position evaluates incoming requests, analyzes responses within Customs regulations, and recommends solutions. You will also coordinate with customer IT departments and technical teams to resolve software and system challenges.Key Responsibilities:Support customers using Descartes proprietary products and solutionsAnswer, evaluate,



and prioritize incoming end-user requestsAnalyze Customs-related responses and recommend appropriate solutionsEscalate system problems to technical teamsCreate customer and internal support documentationRequirements:Current Certified Customs Specialist designation requiredKnowledge of Customs Brokerage operations or Freight Forwarding requiredBachelor degree or equivalent in a related fieldStrong written and verbal communication skillsProblem-solving, critical-thinking, and customer-service abilitiesApply customs knowledge, technical support skills, and customer service expertise to help Descartes users resolve logistics technology challenges.

📌 Customs Technology Support Representative (Alton)
🏢 Descartes Systems Group
📍 Alton