Consumer collections expertise and strong negotiation skills define this remote Account Specialist opportunity with BMO in Ontario. Support customers through informed payment guidance and service.As an Account Specialist within BMO's Customer Shared Services, you review delinquent, high risk, and written-off accounts for collection opportunities. You advise customers on payment strategies and products, manage escalated requests, and support loss mitigation processes. The work also includes customer communications, transaction processing, reporting,



and collaboration with internal and external stakeholders.Key Responsibilities:Review accounts and analyze collection probabilityAdvise customers on payment and collections strategiesExecute loss mitigation processes for high risk accountsHandle incoming calls professionally and efficientlyEscalate complex customer situations when requiredRequirements:Robust negotiation and interpersonal skillsKnowledge of applicable guidelines, requirements, and regulationsAbility to analyze data and provide recommendationsAbility to prepare reports and dashboardsAbility to complete accurate customer documentationApply collections judgment, negotiation, and customer service expertise while supporting recovery and safeguarding BMO's interests remotely.

📌 Bmo Consumer Collections Specialist (Ottawa)
🏢 BMO
📍 Ottawa