Serve customers in English and French as a Bilingual Customer Support Agent working from the office in Laval, Canada. Use phone, email, and chat to provide courteous, efficient support.This customer-focused role handles inquiries, resolves issues, and documents interactions accurately in a CRM system. You will troubleshoot technical or product-related concerns, escalate complex cases, and collaborate with team members. Previous customer service or support experience is required.Key Responsibilities:Respond to inquiries through phone, email, and chatResolve customer issues with professionalism and empathyDocument customer interactions accurately in the CRM systemTroubleshoot technical and product-related concernsEscalate complex cases to higher-level support when necessaryRequirements:Fluency in spoken and written English and FrenchPrevious experience in customer service or support rolesExcellent communication and interpersonal skillsProblem-solving mindset with strong attention to detailAbility to work effectively in a quick-paced office environmentBring bilingual communication, troubleshooting, and customer support skills to this Laval office-based service role.

📌 Bilingual Customer Support Agent Laval
🏢 TapTalent.ai
📍 Laval