Support BMO customers remotely from Ontario through informed bilingual advice, payment strategies, and professional service for complex collections matters. Analyze accounts and guide resolutions.This Bilingual Account Specialist role sits within BMO Customer Shared Services and focuses on customer needs connected to delinquent, high-risk, and written-off accounts. You will provide advice on payments, manage calls and transactions, and build trust through responsive service. You will also support reporting, process improvements, and strategic initiatives.Key Responsibilities:Contact customers about applications and payment statusProvide collections-related sales and serviceDevelop action plans to maximize recoveryEscalate complex customer situations appropriatelyIntegrate information for efficient reportingRequirements:Bilingual ability for customer interactionsProfessional and productive telephone communicationStrong relationship-building and negotiation skillsAbility to interpret account dataAbility to follow approved proceduresBring bilingual communication, account analysis, and payment guidance to BMO's remote collections service supporting customers across Ontario.

📌 Remote Bilingual Collections Advisor (Edmonton)
🏢 BMO
📍 Edmonton