Overview We are looking for a hands-on BI Platform Operations Engineer to support the reliability and day-to-day operation of enterprise BI platforms, with a focus on Tableau Server, Amazon QuickSight / Quick Suite, and a BI-as-a-Service platform built on Amazon QuickSight.

In this role, you will provide platform administration, production support, and technical troubleshooting across BI solutions, AWS services, APIs, data services, and cloud infrastructure. You will investigate and resolve production issues, monitor platform health, and help ensure stable and reliable BI services.

The role combines BI platform administration, production support, and cloud troubleshooting, working closely with engineering, application, data, and infrastructure teams to resolve incidents, automate operational activities, and drive continuous improvements across the platform.

Primary Location:

Toronto, ON or New York City, NY

Work Model:

Hybrid 4-Days Onsite

Employment Type:

Contractor

RESPONSIBILITIES:

Provide day-to-day production support for Tableau Server, Amazon QuickSight / Quick Suite, the BI-as-a-Service platform, and supporting AWS services

Monitor platform availability, performance, capacity, scheduled workloads, and overall service health

Investigate production incidents, failed jobs, connectivity issues, access problems, API failures, and platform errors

Perform root-cause analysis and collaborate with engineering, application, data, and infrastructure teams on sustainable solutions

Support incident, problem, release, and change-management activities

Develop and maintain operational runbooks, troubleshooting procedures, and support documentation





Identify opportunities to automate repetitive operational and administrative activities

Administer Tableau Server infrastructure, configuration, sites, projects, users, groups, permissions, and content access

Troubleshoot Tableau extracts, refresh schedules, authentication, data-source connectivity, performance, and resource utilization

Support Tableau Server upgrades, patching, migrations, configuration changes, and platform maintenance

Administer and troubleshoot Amazon QuickSight / Quick Suite analyses, dashboards, datasets, data sources, themes, folders, templates, and related assets

Support QuickSight authors with visualization, dataset, data-source, dashboard, and semantic configuration issues

Troubleshoot SPICE ingestion, dataset refreshes, direct-query scenarios, dashboard publishing, sharing, ownership, and access

Manage and troubleshoot QuickSight users, groups, namespaces, folders, permissions, and access controls

Support programmatic management of QuickSight assets and permissions using QuickSight APIs and AWS SDKs

Troubleshoot embedded QuickSight, authentication, authorization, and asset-provisioning workflows

Support Amazon Q Topics and other conversational or generative BI capabilities within QuickSight / Quick Suite

Troubleshoot integrations across QuickSight, Athena, AWS Glue Data Catalog, Lake Formation, S3, and IAM





Support AWS Lambda functions, Amazon API Gateway endpoints, and RESTful API integrations used by the BI platform

Use Amazon CloudWatch logs, metrics, dashboards, and alarms to identify and resolve production issues

Correlate application and AWS service logs to diagnose failures across multiple technology layers

Assist with deployments, configuration changes, environment maintenance, and production releases

Improve platform monitoring, alerting, reliability, supportability, and operational readiness

QUALIFICATIONS, SKILLS & EXPERIENCE:

Hands-on experience supporting enterprise BI platforms in production environments

Strong experience with Tableau Server administration and operational support

Solid hands-on experience with Amazon QuickSight administration, authoring, and production support

Experience supporting QuickSight analyses, dashboards, datasets, data sources, themes, folders, templates, permissions, and related assets

Experience troubleshooting SPICE ingestion, scheduled refreshes, direct queries, data-source connectivity, publishing, sharing, and access issues

Experience using QuickSight APIs or AWS SDKs to manage BI assets and permissions programmatically

Working knowledge of Amazon Athena and experience troubleshooting Athena-based BI workloads

Working knowledge of AWS Glue Data Catalog databases, tables, schemas, partitions, and metadata

Understanding of AWS Lake Formation permissions and data-access controls

Experience supporting and troubleshooting AWS Lambda functions

Experience with Amazon API Gateway, Lambda integrations, and RESTful APIs<

📌 Bi Platforms Operations Engineer (Winnipeg)
🏢 Adastra
📍 Winnipeg