Dental Office Manager - Periodontics

North Calgary Dental Specialists | Calgary, Alberta

North Calgary Dental Specialists is seeking an experienced, confident, and results-driven Office Manager to oversee all aspects of our specialty dental practice.

We are looking for a strong leader who understands both the clinical and business sides of dentistry and can take ownership of daily operations, team development, financial performance, patient experience, and practice growth.

This is a hands-on leadership position for someone who thrives on accountability, enjoys developing high-performing teams, and takes pride in building an efficient, successful practice.

Key Responsibilities

Practice Leadership & Operations

- Oversee all aspects of daily practice operations, including clinical and administrative departments.
- Lead, mentor, and manage the entire practice team, fostering a positive, accountable, and collaborative culture.
- Oversee staffing, recruitment, onboarding, training, scheduling, and performance management.
- Establish and maintain effective policies, procedures, and operational systems.
- Ensure seamless coordination between specialists, clinical staff, and administration.
- Identify operational challenges and proactively implement solutions.

Financial Management & Business Performance

- Oversee the financial performance of the practice, including production, collections, accounts receivable, and operational expenses.
- Monitor and analyze key performance indicators to identify opportunities for improvement.
- Ensure effective insurance, billing, and patient financial processes.
- Develop strategies to improve scheduling efficiency, treatment acceptance, and overall profitability.

Clinical Operations & Compliance

- Oversee clinical scheduling, workflow efficiency,



and resource utilization.
- Work closely with the specialists and clinical team to maintain high standards of patient care.
- Ensure practice policies and procedures support applicable regulatory, infection prevention, privacy, and workplace safety requirements.
- Coordinate equipment maintenance, supply management, and vendor relationships.
- Support consistent communication and accountability across all departments.

Patient Experience & Referral Relationships

- Maintain exceptional standards for patient care, communication, and service.
- Oversee patient concerns and ensure timely, professional resolution.
- Support strong relationships with referring dental offices.
- Ensure referral management, patient communication, and follow-up systems are effective and consistent.

Strategic Planning & Practice Growth

- Partner with practice ownership to establish and achieve operational and financial goals.
- Identify opportunities to improve efficiency, productivity, and patient experience.
- Lead practice improvement initiatives and support long-term business growth.
- Develop a culture of continuous improvement, teamwork, and accountability.

Qualifications & Experience

- Proven experience managing a dental practice, preferably in a leadership role overseeing both clinical and administrative operations.
- Strong understanding of dental practice financials, budgeting, scheduling,



and performance metrics.
- Demonstrated ability to lead, develop, and manage multidisciplinary teams.
- Excellent organizational, communication, and problem-solving skills.
- Solid decision-making abilities and confidence handling challenging situations.
- Knowledge of dental insurance, billing, and practice management systems.
- Familiarity with Alberta dental practice standards, regulatory requirements, and infection prevention protocols.
- Ability to balance patient care, team development, operational efficiency, and business performance.
- Experience in a specialty dental practice, particularly periodontics, is an asset.

What We Offer

- Competitive compensation reflective of experience and leadership responsibilities.
- A full-time, permanent leadership position.
- The opportunity to work closely with experienced dental specialists.
- A collaborative team environment focused on excellence in patient care.
- Meaningful involvement in practice operations, business performance, and future growth.
- Opportunities for continued professional development.

The Right Fit

You are a natural leader who sees the bigger picture, takes initiative, and understands how every department contributes to the success of a practice.

You are comfortable having difficult conversations, making informed decisions, managing financial performance, and holding yourself and your team accountable.

Most importantly, you lead by example, build trust, and take genuine pride in creating an exceptional environment for both patients and team members.

If you are ready to take ownership of a specialty dental practice and make a meaningful impact, we would love to hear from you.

Work Location: In person

📌 Dental Office Manager (Calgary)
🏢 North Calgary Dental Specialists
📍 Calgary