Now Hiring: Client Services Coordinator (Home Support)

Are you passionate about helping people remain independent and supported in their own homes? Do you enjoy coordinating care, building strong relationships, and leading teams to deliver exceptional client service? If you're looking for a meaningful opportunity to make an impact in your community every day, we'd love to hear from you.

Who we are:
The Multi-Service Centre (MSC) is a non-profit organization serving the tri-counties area of Oxford, Elgin and Norfolk and focusing on delivering essential services to our community. Staff and management provide high quality, client driven care programs including Adult Literacy & Essential Skills, Employment Programs and Home Support services

Who we are looking for:
We are seeking a highly motivated individual who enjoys seeing the positive impact of their work within their community. As a Client Services Coordinator you will be part of a diverse and forward-thinking team who provides exceptional home support services to the tri-counties area of Oxford, Elgin, and Norfolk!

What we offer:

- Positive, purpose- driven work culture
- Engaged and supportive management team
- Prioritizing work life balance: paid time off, hybrid work, set boundaries to disconnect after work
- 35 hour standard work week
- Health and wellness benefits; benefits package
- Professional growth & development opportunities

As a Client Services Coordinator at the MSC you will be responsible for:

- Coordinate and oversee home and community support services for clients living independently in the community.
- Develop and monitor individualized care plans in collaboration with clients, families, healthcare professionals, and community partners.
- Lead, support, and mentor Community Workers to ensure exceptional service delivery and client outcomes.
- Manage staffing schedules, service allocation, and workforce resources to meet client needs efficiently.
- Monitor service quality, conduct audits,



and participate in continuous improvement initiatives.
- Maintain accurate documentation and reporting to meet organizational, regulatory, and funder requirements.
- Participate in an on-call rotation to provide after-hours support for staff and clients.
- Foster positive relationships with clients, caregivers, community agencies, and healthcare partners.

What you bring:

- Relevant formal education/training or experience in the field of health care (PSW Certification would be an asset)
- Experience in scheduling, program planning and evaluation preferred
- 1-2 years of supervisory experience
- Advanced computer skills with experience using an Employee/Client Management system, as well as Microsoft Office.
- Strong communication, organizational, interpersonal, and team-building skills.
- Accountable, reliable, self-motivated with strong ethics and integrity.

Please Note: The information in this job posting has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.

To Apply:

If you are interested in having the opportunity to work in an environment that promotes quality, excellence, innovation, cooperation and respect in the workplace, and would like to apply for this position, please forward your resume and cover letter by November 17, 2026 .

Notice to all candidates: In accordance with the Integrated Accessibility Standard Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act (AODA), we will provide reasonable accommodation, accessible formats and communication supports for applicants, as needed, upon request.

Job Types: Full-time, Permanent

Pay: From $52,016.45 per year

Benefits:

- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Work Location: In person

📌 Client Services Coordinator (Home Support) (Tillsonburg)
🏢 Tillsonbug & District Multi-Service Centre
📍 Tillsonburg