Location: Alberta

Job Description: Position: District Manager

Type: Full-Time

Location: AB South

Reports to: Manager Regional Corporate

About Us Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac’s Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do? Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as needed. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory’s financial performance, and managing safety and security within the district.

Responsibilities

Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store

Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan & coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their region

Training – Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; Ensure that the training program is utilized within their region





Scheduling – conduct reviews of scheduling to ensure labour costs do not exceed projections

Complete an analysis of the labour reports each pay period

Performance Management and appraisal – Complete annual performance evaluations of all district’s Store Managers and ensure that Store Managers complete evaluations of staff

Ensure performance issues are dealt with in a qualified and timely manner; staff merit increases and position changes follow HR guidelines

Health & Safety – ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.

Operational Standards

Complete monthly store visits

Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses

Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager

Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs

Ensure the monthly Call to Action program is executed in all stores

Conducts regular loss prevention checks and coordinates with the Loss Prevention department to proactively address issues of shrinkage in stores within their region.





Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring “best practices” from one store to another within their region); sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible

Provide after hours phone support to stores

Sales Leadership

Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; Resolve serious customer complaints and/or where the manager requires assistance

Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes

Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales

Participate in regional conference calls, offering insight on business trends and plans

Complete quarterly district business plans of action

Complete annual business review

Foster a sales and profit focused positive environment in the district

Store and Chain Growth

Ensure Operation Department’s responsibilities in district store makeovers are completed on time

Assist in theopening/closing/relocation/makeoversof stores as required

Ensure that all new stores are operational upon opening— i.e. open on time, with well-trained staff

Monitor local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development

Administration

Ensure that store deficiencies are r

📌 District Manager (Winnipeg)
🏢 Pet Valu
📍 Winnipeg