Shape customer success as an early Reflow hire, partnering directly with founders on adoption, retention, and growth. The arrangement may begin part-time. As Founding Customer Success Manager, you will define how Reflow works with customers while scaling its workforce and workflow intelligence platform. You will build the customer journey, refine success playbooks, and represent user insights in product and engineering decisions. You will also support go-to-market experiments and help with contracts, expansions, and renewals. Key Responsibilities:
Build and refine onboarding processes, metrics,
and touchpoints Partner with founders on go-to-market experiments Represent user feedback in product and engineering decisions Assist legal coordination during new partner contracts Develop relationships that support expansion and renewal Requirements:
Former founder, early employee, or entrepreneurial operator Comfort working through ambiguity while the company scales Strategic curiosity about workflows, pain points, and product direction Methodical habits with transparent templates and playbooks Customer-facing ability to excite, guide, and close Help define Reflow’s customer model through entrepreneurial execution, strategic workflow insight, founder partnership, and disciplined customer success systems.