Expected Salary Range : $80487
- $100609 Annually Target Variable Performance Pay: 8% The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification. The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience. T his posting is for an existing vacancy.

KEY RESPONSIBILITIES

- Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
- Supports customers in identifying and accessing Toronto Hydro programs, services, incentives,



and energy management opportunities.
- Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
- Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
- Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
- Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
- Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
- Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
- Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
- Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
- Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
- Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities,



and energy management best practices.
- Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

- Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
- Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
- Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
- Demonstrated customer relationship management and stakeholder engagement skills.
- Strong customer orientation with a commitment to delivering an exceptional customer experience.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
- Experience preparing reports, presentations, performance metrics, and customer-facing materials.
- Ability to interpret data and translate findings into meaningful customer and business insights.
- Solid verbal and written communication skills.
- Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset. TOTAL REWARDS

- 100% employer p

📌 Customer Energy Management Associate (Winnipeg)
🏢 Toronto Hydro
📍 Winnipeg