Job Overview

We are looking for an experienced, organized and people-oriented Assistant Salon Manager to oversee the daily operations of our salon and support the overall success of our team.

This is a management-only position, with no hairstyling responsibilities. The successful candidate will play an important role in creating an exceptional client experience, maintaining operational standards, supporting team development and ensuring the salon runs efficiently and consistently.

Working closely with the Salon Owner, the Assistant Manager will take ownership of daily operations, help implement business initiatives and act as a key leadership presence within the salon.

The ideal candidate is proactive, solutions-oriented, financially responsible and passionate about creating a positive workplace culture.

Responsibilities

1. Daily Salon Operations

- Oversee the daily opening and closing procedures.
- Ensure the salon is clean, organized and operating efficiently.
- Monitor appointment flow, scheduling and daily operations.
- Identify operational challenges and implement solutions.
- Ensure salon policies, procedures and service standards are followed.
- Maintain an organized and professional salon setting.

2. Team Leadership and Development

- Act as the first point of contact for day-to-day team concerns.
- Support communication and collaboration between team members.
- Assist with onboarding and training new employees.
- Reinforce salon policies, expectations and standards.
- Monitor attendance, punctuality and workplace professionalism.
- Provide constructive feedback and coaching.
- Help facilitate team meetings.
- Recognize opportunities for team development and improvement.
- Bring significant employee concerns to the Salon Owner.

3. Client Experience and Retention





- Ensure clients receive a welcoming and consistent salon experience.
- Handle client concerns and service recovery within established guidelines.
- Support client retention and satisfaction initiatives.
- Assist with appointment scheduling concerns and service coordination.
- Monitor client feedback and identify opportunities for improvement.
- Ensure the salon's hospitality and service standards are consistently maintained.

4. Inventory and Retail Management

- Monitor retail and professional product inventory.
- Maintain accurate inventory records.
- Coordinate product ordering and receiving.
- Monitor back-bar usage and product waste.
- Maintain attractive and organized retail displays.
- Support retail education and sales initiatives.
- Monitor retail performance and communicate opportunities to the team.

5. Administrative Responsibilities

- Assist with staff scheduling and time-off requests.
- Prepare and organize payroll information for owner approval.
- Track attendance and scheduling changes.
- Assist with weekly and monthly reporting.
- Maintain salon checklists, procedures and internal communications.
- Ensure administrative tasks are completed accurately and on time.

6. Marketing and Promotions

- Assist with implementing salon marketing initiatives.
- Coordinate approved promotions and seasonal campaigns.
- Support social media content planning and execution.




- Help maintain consistent salon branding and communication.
- Coordinate in-salon events and promotional activities.
- Identify opportunities to increase client engagement, retention and retail awareness.

Leadership Expectations

The Assistant Salon Manager is expected to:

- Lead by example.
- Demonstrate professionalism, reliability and accountability.
- Communicate openly and respectfully.
- Take initiative rather than wait for direction.
- Approach problems with solutions.
- Maintain confidentiality.
- Support a positive and inclusive workplace culture.
- Understand the importance of financial responsibility and operational efficiency.

Reporting Structure

The Assistant Salon Manager reports directly to the Salon Owner.

They are responsible for the daily coordination and management of salon operations while working within the policies, budgets and strategic direction established by the owner.

Qualifications and Experience

- Previous salon management, assistant management or leadership experience.
- Strong organizational and administrative abilities.
- Excellent communication and interpersonal skills.
- Experience managing schedules and coordinating teams.
- Understanding of salon operations, retail and inventory.
- Comfortable working with eCommerce and digital marketing
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities independently.
- A genuine interest in the beauty industry and client experience.

Pay rate is a starting point and is open for discussion after probational period.

Pay: $25.00-$35.00 per hour

Expected hours: 37.5 per week

Location:

- Toronto, ON M6H 1M9 (preferred)

Work Location: In person

📌 Assistant Salon Manager (Old Toronto)
🏢 Queen’s Shop - Fine Haird
📍 Old Toronto