JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized advantages to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
Join JLL Canada as Manager, Continuous Improvement and help shape how our teams work, solve, and grow. In this program focused role, you'll drive performance across cross-functional improvement projects and day-to-day process optimization, digging into how things work today and reimagining how they could work better tomorrow. You'll partner closely with subject matter experts and process owners, responding to client challenges with sharp problem-solving while also proactively mapping processes to get ahead of issues before they arise.

Reporting to the Sr. Director, Performance & Strategic Transformation, you'll bring an operational excellence mindset to a team that values practical, measurable impact. Expect occasional travel (less than 10%) to support teams on-site and champion continuous improvement where it matters most.

What your day-to-day will look like:
Identify and prioritize improvement opportunities across various departments and processes, using data-driven analysis and Lean Six Sigma methodologies.
Lead and execute improvement projects, collaborating with cross-functional teams to ensure successful implementation and sustainable results.
Conduct process assessments and value stream mapping (current and future states) to identify bottlenecks, inefficiencies, and areas for improvement.
Establish performance metrics and monitor key indicators to track progress and measure the impact of improvement initiatives.
Gather and analyze data from internal and external stakeholders to identify trends proactively.




Identify and analyze problems and opportunities for improvement across process and systems.
Lead Quality and continuous improvement initiatives, oversee and engage in problem-solving efforts, understand the effects of decisions on other areas of the organization, and implement process changes as required.
Create business cases, project charters, plans and metrics, and project manage initiatives to deliver across quality objectives, on time and on budget.
Document, implement and maintain a Quality Management System (QMS), including policies and procedures.
Prepare and present reports and updates on the progress of continuous improvement initiatives to the leadership team.
Initiate, recommend, monitor, trend, and report on corrective actions to ensure quality is delivered across processes.
Communicate regularly about progress toward quality and cost-reduction objectives, and critical factors and obstacles.
Keep current with trends and developments in quality management and continuous improvement.
Automate processes using latest technologies to reduce manual and non-value-added (NVA) activities.
Collaborate with JLL peers, regional and other practice leads, and subject matter experts to gain advantage from JLL’s global scope and scale.

Required Qualifications:
Minimum 5 years of experience in the application of quality and continuous improvement tools and methodologies
Bachelor’s degree in Engineering, Sciences, Engineering Technology, Business or other related fields
Excellent analytical skills with the ability to use data to drive decision-making and identify improvement opportunities.
Proficiency in process mapping and process improvement software/tools.
Proficiency in Visio, Excel (macros), MS Project, and ERP/MRP systems.

Preferred Qualifications:
Desirable certification(s)



or qualifications include Certified Quality Engineer (CQE), CBAP, Process Improvement professional, Lean Six Sigma Green Belt
Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. PMP certification is an asset.
Proficiency in Power BI and Power Automate is an asset.
Knowledge of commercial real estate and institutional investment lifecycle is an asset.
Bilingualism in French is an asset.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Manager, Continuous Improvement (Toronto)
🏢 JLL
📍 Toronto