Job Overview

Soccer World is Canada's leading soccer specialty retailer and team uniform provider. We are seeking a highly organized and customer-focused Customer Service Representative to serve as the primary point of contact for assigned club, team, and organizational accounts while supporting our growing e-commerce business.

In this role, you will build strong relationships with club administrators, coaches, team managers, and customers, ensuring their uniform and apparel programs run smoothly throughout the year. You will manage customer inquiries, coordinate orders from placement through delivery, and work closely with production, purchasing, warehouse, and sales teams to ensure an exceptional customer experience.

The ideal candidate is detail-oriented, proactive, and thrives in a quick-paced environment where managing multiple priorities and relationships is essential.

Key Responsibilities

- Serve as the primary customer service contact for assigned club, team, school, and organizational accounts.
- Build and maintain strong relationships with club administrators, coaches, team managers, and customers.
- Coordinate club uniform, apparel, and equipment programs from order placement through delivery.
- Provide accurate information regarding products, pricing, customization options, sizing, and order timelines.
- Process and manage customer orders accurately through Shopify and other internal systems.
- Monitor open orders and proactively communicate order status, production updates, and delivery timelines.
- Assist customers with online ordering, product selection,



account access, and website-related inquiries.
- Resolve customer concerns, order discrepancies, delivery issues, and product-related questions in a professional and timely manner.
- Coordinate artwork approvals, roster updates, sizing requirements, and order modifications as needed.
- Collaborate with purchasing, production, graphics, warehouse, and sales teams to ensure timely and accurate order fulfillment.
- Maintain accurate customer records, order documentation, and account information.
- Support e-commerce operations by managing online order inquiries, returns, exchanges, and shipping requests.
- Identify opportunities to improve customer satisfaction, operational efficiency, and account performance.
- Stay current on product offerings, teamwear programs, company procedures, and seasonal initiatives.
- Assist with additional customer service, administrative, and operational tasks as required.

Qualifications & Experience

- University degree in Business, Commerce, Sports Management, Marketing, Communications, or a related field.
- Prior experience in a customer service role, preferably in retail, apparel, or a sports-related environment




- Excellent communication skills and strong phone etiquette
- Proficiency with Shopify and Microsoft Office is an asset
- Experience using a CRM is an asset
- Ability to explain sizing, customization processes, and team apparel options
- Positive attitude, problem-solving mindset, and ability to multitask in a fast-paced setting
- Fluency in French is a robust advantage
- Familiarity with youth sports, school teams, or athletic organizations is a plus

What We Offer

- Company-paid health and dental benefits
- A supportive, team-oriented work environment
- Chance to grow and develop specialized production skills
- A chance to work with passionate people in the world of sports and custom apparel

This role plays a critical part in ensuring our club partners and customers receive outstanding service while helping Soccer World deliver a best-in-class teamwear and e-commerce experience. If you're ready to make an impact and help teams look and feel their best—we’d love to hear from you!

Pay: $40,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:

- Oakville, ON L6H 2R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have prior experience in a customer service role, preferably in retail, apparel, or a sports-related environment?
- Do you know about / play soccer?

Education:

- Bachelor's Degree (required)

Work Location: In person

📌 Customer Service Representative (Oakville)
🏢 Soccer World
📍 Oakville