Job Overview

As a Customer Service Representative, you’ll assist customers with questions, explain relevant products or services, and provide clear, courteous support. You’ll use sound judgment to understand customer needs and help resolve concerns, contributing to a positive experience and smooth team operations.

Responsibilities

- Respond to customer inquiries through appropriate service channels, using professional phone etiquette and transparent communication.
- Enter and maintain accurate customer and interaction records, applying attention to detail and basic analysis skills.
- Explain relevant offerings, identify suitable options, and support sales or upselling when they align with customer needs.
- Your impact: Helpful,



accurate service enables customers to make informed decisions and gives colleagues reliable information for follow-up.

Experience

Required: Explicit English communication, customer service skills, professional phone etiquette, accurate data entry, and the ability to assess inquiries and follow appropriate procedures. Preferred: Previous customer service or sales experience, along with bilingual or multilingual communication skills; Spanish is especially useful. A thoughtful, patient approach and the ability to explain options clearly can help build trust and support effective customer interactions.

Pay: $18.25-$32.52 per hour

Benefits:

- Paid time off

Work Location: On the road

📌 Customer Service Representative (Surrey)
🏢 IppoPost Express
📍 Surrey