5015 111 St NW, Edmonton, AB T6H 4M6, Canada

Schedule
Part-Time

Job Categories
Customer Services and Support, Retail - General

Shift
Day, Evening, Weekend

Hour per week
20

Published on
November 2, 2026

Contract type
Permanent

Job Category
Associate

DAVIDsTEA is a proudly Canadian company founded in 2008. We’re best known for our super-friendly staff, above-and-beyond customer service, modern design, and of course our huge collection of world-class, exclusive teas and related products.

Why do people love working for us? Because we have the most enthusiastic, dedicated staff around. Our customers are always smiling; you're teaching them all sorts of cool tea facts and helping them pick their favourite blend, making jokes and having fun. And you'll fall deeply, madly, eternally in love with tea. Is this not the best job ever? Don't say we didn't warn you!

We are looking for a passionate and innovative Shift Supervisor for our store!

As a Shift Supervisor, you’ll be responsible for delivering the highest standard of customer service, introducing hundreds of new customers to the wonderful world of loose leaf tea and ensuring every customer leaves with a smile.

Your responsibilities will include, not be limited to:
Provide the outstanding DAVIDsTEA Experience and deliver exceptional customer service

Educate customers about the world of tea, DAVIDsTEA blends, products and accessories

Contribute to a passionate and fun team of tea lovers

Actively work to increase customer traffic and reach sales goals





Act as floor supervisor in management absence to ensure smooth store operations

Be a leader in executing store operational duties with store opening and closing procedures

Maintain store aesthetic by cleaning, stocking, organizing and following merchandising plans

Perform store operational duties, maintain store cleanliness and standards

Stay up to date with product knowledge, company information, launches and campaigns, and ensuring that the rest of the team is up to date as well

Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines

Communicate any quality control, maintenance, procedural or operational concerns to reporting Manager

Some ideal qualities you possess:
1-3 years of retail sales and/or customer service experience

A friendly and upbeat personality

A people person with robust interpersonal skills

A self-starter that consistently delivers an outstanding, personalized retail experience

Attentive to customer needs, questions and feedback

Capability to be flexible and adaptable in a changing and fast-paced work environment

Proficiency with computers and Microsoft Office

Proactive and able to think on your feet

Responsible and trustworthy

Willingness to learn everything about tea

Ability to stand, walk for entire shift - bend, reach, lift 25lbs

Able to safely use a ladder/step stool to reach products

Wear closed toes shoes for safety

Sound good? Then join us in achieving our purpose of infusing people’s lives with joy—one cup at a time.

Social advantages

Sick leave

Employee discounts

📌 Shift Supervisor (Southgate) (Edmonton)
🏢 DAVIDsTEA
📍 Edmonton