POSITION SUMMARY

Join our friendly, fast-paced office team as a Service Coordinator. Working closely with field technicians, you’ll coordinate service and help solve customers’ problems over the phone and by email.

You’ll bring strong critical thinking skills, initiative and a commitment to a excellent customer experience. If you enjoy solving problems, adapting as priorities shift and working through a busy to-do list, we’d love to hear from you.

PRIMARY RESPONSIBILITIES

- Solve the puzzle of scheduling and dispatching technicians for service calls based on priority, location, and skill set.
- Collaborate with techs throughout the day to keep schedules on track and resolve on-site issues.
- Handle customer concerns while demonstrating high service standards.
- Review follow‑up reports and prepare detailed quotes for customers in a timely manner.
- Assist with Preventative Maintenance coordination to organize and track recurring work.
- Enter work orders into QuickBooks to support efficient, high volume customer invoicing.
- Provide general administrative support.
- Spot opportunities for continuous improvement.

REQUIREMENTS

- Minimum of 5 years’ experience in a busy office role; trades experience a major asset.
- Demonstrates superior interpersonal skills to enhance a positive team environment.
- Highly self-motivated, dependable, and works well under pressure.
- Strong ability to problem solve and use judgement.




- Ability to prioritize multiple tasks effectively with minimal supervision.
- A keen eye for detail and happy to embrace change.
- Able to work 8‑hour shifts (7:30 AM–4:00 PM or 8:00 AM–4:30 PM, depending on team needs), including a 30‑minute unpaid break. Occasional overtime is required.

WHAT WE OFFER

- $28 to 33/hr. based on experience
- Annual performance bonus
- Extended health, dental, and life insurance benefits begin on your first day
- 10 days of annual vacation
- + 4 EXTRA paid days off annually
- Growth and development opportunities; we are a growing company
- Company social gatherings; breakfasts, golf tournaments, food trucks
- Free on-site parking

ABOUT US

Werner Smith Mechanical is a growing mechanical contractor that’s been servicing the lower mainland and the BC coast for over 40 years. With our class-leading reputation and our high-level of proficiency with mechanical systems, WSMhas become a highly sought-after service provider. We use the most up to date technology to provide the best experience possible for both our team members and our customers. WSM is always looking for the brightest and best career-oriented team members; so, if you’re looking for a long-term position where you can grow with the rest of our team, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $28.00-$33.00 per hour

Application question(s):

- In 2-3 sentences, what makes you a great fit for this role?

Work Location: In person

📌 Service Coordinator (Dispatch) (Coquitlam)
🏢 Werner Smith Mechanical
📍 Coquitlam