Job Summary

As a Customer Service Representative, you’ll assist customers with questions, explain relevant products or services, and provide clear, courteous support. You’ll use sound judgment to understand customer needs, maintain accurate records, and help create a positive experience across each interaction.

Duties

- Respond to customer inquiries with clear communication, professional phone etiquette, and fluent English; use Spanish or other language skills to support multilingual customers.
- Enter customer information and interaction details accurately, following established processes and protecting confidential information.
- Analyze requests, identify suitable solutions, and explain relevant products or services, including appropriate sales and upselling options.
- Your impact: Explicit, accurate support helps customers resolve questions and gives colleagues reliable information for follow-up.

Experience





Required: Strong customer service, communication, data-entry, and analysis skills, with the ability to listen carefully, explain information clearly in English, and maintain accurate records. Professional phone etiquette and sound judgment are essential when assessing customer needs and discussing suitable solutions. Preferred: Previous customer service experience, bilingual or multilingual communication skills, including Spanish, and familiarity with sales or upselling. These strengths can help you connect with a wider range of customers and make relevant recommendations while keeping service helpful, respectful, and focused on customer needs.

Pay: $17.95 per hour

Work Location: In person

📌 CSR - Customer Service Representative (Bowmanville)
🏢 Circle K
📍 Bowmanville