Overview
We are seeking a energetic and experienced Food Service Supervisor to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive restaurant and hospitality experience, and a passion for delivering exceptional customer service. This role involves supervising staff, managing food preparation and safety standards, and ensuring smooth restaurant management. The Food Service Supervisor plays a vital role in maintaining high-quality food service, fostering team development, and ensuring compliance with food safety regulations.

Responsibilities

- Supervise daily restaurant operations, ensuring efficient workflow and excellent customer service.
- Oversee food preparation, cooking, and food handling to meet safety and quality standards.
- Manage POS systems such as Micros POS for order processing and cash handling procedures.
- Lead, train, and evaluate team members; conduct interviews for new hires; promote team management best practices.
- Ensure adherence to food safety protocols, sanitation standards, and proper kitchen procedures.
- Coordinate with kitchen staff to ensure timely serving of food items and manage inventory levels.
- Handle customer inquiries and resolve complaints promptly to maintain high satisfaction levels.
- Assist in restaurant management tasks including scheduling, reporting,



and maintaining operational standards.
- Support hospitality initiatives by creating a welcoming environment for guests and staff alike.
- Uphold food industry regulations and ensure compliance with all health codes.

Skills

- Proven experience in food service, restaurant management, or hospitality roles.
- Strong supervisory experience with demonstrated leadership capabilities.
- Proficiency in food preparation, cooking techniques, and food safety practices.
- Familiarity with POS systems such as Micros POS; cash handling expertise required.
- Excellent customer service skills with the ability to manage a diverse team effectively.
- Experience in interviewing, hiring, and training staff members.
- Knowledge of restaurant operations including kitchen management, serving standards, and hospitality best practices.
- Ability to handle multiple responsibilities efficiently under pressure while maintaining attention to detail.
- Leadership qualities that inspire teamwork and foster a positive work environment. This position offers an exciting opportunity to lead a dedicated team in delivering outstanding food service experiences while advancing your career within the food industry.

Job Types: Full-time, Part-time, Permanent

Pay: $15.00-$18.00 per hour

Benefits:

- On-site parking
- Store discount

Work Location: In person

📌 Food Service Supervisor (Calgary)
🏢 Papa John's
📍 Calgary