BMW/MINI St. John's is seeking an energetic, customer-focused, and team-oriented Service Advisor to join our Service Department. As a representative of the BMW and MINI brands, you will play an important role in delivering a premium customer experience while building and maintaining strong, long-term relationships with our clients.

As a Service Advisor, you will serve as the primary point of contact between customers and technicians, helping guide customers through the service process from their initial inquiry to vehicle pickup. If you enjoy working with people, finding solutions, and delivering exceptional customer service, we'd love to hear from you!

Key Responsibilities

- Greet customers and determine their vehicle service needs.
- Schedule service appointments and prepare repair estimates, including parts, labour, and applicable costs.
- Work closely with technicians to communicate customer concerns and ensure service needs are clearly understood.
- Review recommended and completed repairs with customers, explain applicable warranty coverage, answer questions, obtain repair approvals, and process payments.
- Keep customers updated throughout the service process and let them know when their vehicle is ready for pickup.
- Arrange alternate transportation when needed, including shuttle services.
- Maintain accurate customer records and service documentation.
- Stay up to date on dealership services, promotions, and manufacturer recommendations.
- Help maintain a clean, organized, and welcoming service environment.
- Follow dealership policies, manufacturer guidelines, and health and safety procedures.
- Assist with other duties as needed to support the Service Department.

Required Skills





- Strong communication skills with a genuine interest in helping customers.
- Excellent problem-solving skills and the ability to handle customer questions or concerns professionally.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail with a focus on accuracy and organization.
- Comfortable using computers and learning new technology.
- Ability to work well both independently and as part of a team.
- Able to stay calm, skilled, and positive in busy or challenging situations.
- A team-oriented attitude and a commitment to providing a great customer experience.
- Reliable with a strong commitment to attendance and punctuality.

Qualifications

- High School Diploma or equivalent.
- Minimum 1+ year of experience in the service industry is required.
- Previous automotive service or parts advisor experience is considered an asset.
- Proficiency with Microsoft Office and dealership software is considered an asset.
- Valid Class 5 Driver's Licence with a clean Driver's Abstract.
- Record of Conduct.

Hours of Work: Monday to Friday, 7:30am–5:00pm, with the potential for overtime as needed.





Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.

About Us!

Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.

Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.

Pay: $19.00-$23.00 per hour

Expected hours: 45.0 per week

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Do you have any experience in the automotive industry?
- Do you have any Service Advisor experience?

Work Location: In person

📌 Service Advisor (St. John's)
🏢 BMW/MINI St. Johns
📍 St. John's