Job Overview

Savvy Techworks Ltd. is seeking a qualified and motivated IT Support Technician to provide technical support to users and clients. The successful candidate will assist with troubleshooting computer systems, hardware, software, operating systems, and basic network connectivity issues.

This position involves providing help desk and desktop support, resolving technical issues, configuring computer equipment, and ensuring users receive timely and effective technical assistance.

Responsibilities

- Provide technical support and troubleshooting for Windows desktop computers and laptops.
- Diagnose and resolve computer hardware and software issues.
- Set up and configure user accounts, email accounts, and access permissions.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot basic network connectivity issues.
- Respond to technical support requests and manage service tickets.
- Assist users with Microsoft Office and other workplace applications.
- Document technical issues, troubleshooting steps, and resolutions.
- Provide technical assistance to clients, including onsite support visits when required.
- Communicate with users professionally and provide clear instructions to resolve technical problems.

Qualifications

Required:





- College diploma or bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT user support, technical support, or help desk services.
- Practical experience troubleshooting Windows PCs and laptops.
- Experience setting up user accounts and email systems.
- Knowledge of installing and configuring computer hardware and software.
- Ability to troubleshoot basic network connectivity issues.
- Strong communication, customer service, and problem-solving skills.
- Valid driver's licence for onsite client visits.

Preferred Assets:

- CompTIA A+ certification.
- Microsoft 365 certifications or other relevant IT industry certifications.

Industry certifications are considered assets but are not mandatory.

Employment Details

- Employer: Savvy Techworks Ltd.
- Location: Bedford, Nova Scotia
- Position: IT Support Technician
- Employment Type: Full-time
- Hours: 40 hours per week
- Compensation: $32.00 per hour
- Contract Duration: 2 years
- Number of Positions: 1

Pay: $32.00-$33.00 per hour

Benefits:

- On-site childcare
- In office parking

Work Location: In person

📌 IT Support Technician (Bedford)
🏢 Savvy Techworks
📍 Bedford