Area Director – Restaurant Operations | Tim Hortons

Surrey, Langley and Chilliwack, BC

$85,000–$95,000 annually plus performance bonus

Full-time, permanent | Field-based | Personal vehicle required

Five restaurants. One trade area. Your leadership makes the difference.

Strong restaurants start with strong leaders. We are looking for an experienced multi-unit operator who can develop Restaurant Managers, grow sales and turn operational discipline into sustained profitability.

We operate 18 Tim Hortons restaurants across British Columbia, plus multiple locations in Quebec, with more than 550 team members. We are hiring Area Directors to lead defined trade areas of approximately five restaurants in Surrey, Langley and Chilliwack.

Reporting directly to the Director of Operations, British Columbia and Quebec, you will take ownership of your area’s people, guest experience, sales, costs and operating margin. You will have direct access to senior leadership, support from our central teams and decision-making responsibility within established company guidelines.

If you are an experienced District Manager, Area Manager or multi-unit restaurant leader who enjoys developing people and delivering measurable results, we want to hear from you.

What You Will Lead

Restaurant performance and profitability

- Own the financial performance of approximately five restaurants, with full P&L; accountability.
- Grow sales and transactions through consistent service, strong execution and local community engagement.
- Manage labour, food, paper and repair costs against restaurant-specific plans.
- Ensure accurate forecasting supports staffing, scheduling, ordering and production.
- Identify performance gaps early, establish clear action plans and follow through until results improve.

People and leadership development

- Lead, coach and hold Restaurant Managers accountable through regular restaurant visits and weekly one-on-one meetings.
- Build effective management and supervisor coverage in every restaurant.
- Hire thoughtfully,



ensure complete onboarding and verify that training translates into confident performance.
- Maintain development plans and build a succession pipeline for key leadership positions.
- Recognize achievement, address underperformance promptly and create a workplace where people are respected and expected to succeed.

Guest experience and operating standards

- Improve speed of service, order accuracy, friendliness and restaurant cleanliness.
- Use daily scorecards and guest feedback to identify the processes that need attention.
- Maintain strong food safety, coffee quality and brand standards, with restaurants ready for inspection every day.
- Ensure concerns are addressed promptly and corrective actions prevent repeat issues.
- Lead successful product launches, Smile Cookie, Camp Day and other brand initiatives.

Business improvement and collaboration

- Work closely with payroll, HR, finance, facilities and corporate communications.
- Build productive relationships with Tim Hortons representatives, vendors and community partners.
- Identify better ways of working, test improvements and share successful practices across the company.
- Keep the Director of Operations informed of results, emerging risks and the support needed to move your area forward.

What Success Looks Like

Your restaurants grow sales and transactions, deliver their operating-margin plans and consistently meet guest and brand standards. Your managers understand their priorities, take ownership of their results and develop the people around them.

You connect the numbers to what is happening in the restaurant, coach the right changes and verify that those changes work.

What You Bring





- At least 2 years of multi-unit restaurant leadership experience in QSR or fast casual, supported by hands-on restaurant management experience.
- Demonstrated success managing P&Ls;, growing sales and improving profitability.
- A robust record of hiring, coaching and developing Restaurant Managers.
- Confidence using operational reports, financial information and digital systems to guide decisions.
- Clear communication, sound judgment and the ability to build commitment while maintaining high expectations.
- Relevant post-secondary education or an equivalent combination of education and demonstrated leadership experience.
- A valid BC driver’s licence and a reliable personal vehicle for daily restaurant travel.
- Tim Hortons experience is an asset.

What We Offer

- $85,000–$95,000 annual base salary plus performance bonus.
- Responsibility for a defined portfolio of approximately five restaurants.
- Direct access to the Director of Operations and collaboration with central support teams.
- Clear performance expectations and the opportunity to influence how our restaurants operate.
- Opportunities to grow as the company continues to expand.

Working in the Role

This is a field leadership position with regular presence in restaurants, including peak service periods. Early mornings, evenings and weekends are required according to business needs. Travel to Kelowna is anticipated approximately quarterly.

Apply

Submit your résumé and a brief example of a measurable improvement you have delivered in a multi-unit restaurant role. Include the number of restaurants you led, the challenge you addressed and the result you achieved.

Bring your experience. Build your team. Make your area stronger.

Pay: $85,000.00-$95,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Store discount

Work Location: On the road

📌 Area Director (Langley)
🏢 Tim Hortons
📍 Langley