is seeking dynamic, cutting-edge applicants for the following position:

9-8-8 and Telephone Support Coordinator

Compass Community Services is a multi-service agency providing support services to individuals, families, and children. Compass is committed to strengthening individual, couple and family life; those dealing with physical, sexual and emotional abuse; trauma; supporting people with developmental challenges and those caring for them; and more.

We are recruiting for a fixed-term, full-time 9-8-8 and Telephone Support Coordinator at 32 hours per weekto assume the responsibility of providing coordination within the 9-8-8 and Telephone Support services. This is a hybrid position (minimum 2 days in office in Guelph) with the successful candidate expected to work daytime shifts.

Key Accountabilities

· Employ a strength-based and client-centered approach when working one-on-one with clients

· Provide supervision and coordination to staff, volunteers and interns

· Enforce quality assurance standards established by CAMH

· Collaborate with partner agencies

· Complete relevant client documentation/profiles and oversee accurate documentation of 988 and TS interactions by staff and volunteers

· Create, monitor and alter the ongoing staff schedule

· Foster a supportive culture that promotes the well-being of all members within the service

· Act in accordance with relevant Ministry and CAMH governing regulations

· Ensure a holistic, quality approach to client care consistent with Compass’s Mission, Vision, Values and Strategic Plan

Qualifications & Requirements

· Certification in a human services field (e.g. social work, psychology, DSW designation, etc.) or related training or experience





· Sound knowledge of crisis and suicide intervention

· Knowledge and understanding of community services and their functions

· Experience with supervising, coaching and/or mentoring others

· A minimum of 2-3 years' work experience with people with mental health disorders

· Demonstrated proficiency in operation and use of a computer, related technologies and software required for the role (i.e. Caseworks, Microsoft Office suite of programs)

· Valid driver’s license, appropriate automobile insurance as required by Compass and access to a road-worthy vehicle required.

· Availability to work flexible hours

· Demonstrated ability to work sensitively with people from many cultural backgrounds, levels of ability and income levels

· This position requires the candidate to produce a Vulnerable Sector Check satisfactory to the agency prior to the commencement of employment.

**Pease submit your resume and cover letter in one document.**

Compensation: The expected starting compensation for this role is $29.90 per hour.

Placement within Compass' compensation range will be based on demonstrated skills, relevant experience, and internal equity considerations.

This posting will remain active until the position has been filled.



We thank all applicants for their interest in this position and regret that we are able to contact only those being invited for an interview.

We welcome applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to Indigenous peoples, racialized individuals, persons with disabilities, 2SLGBTQIA+ individuals, and newcomers to Canada.

AI enabled tools may be used to support parts of the recruitment process, such as application screening or interview scheduling. All hiring decisions are made by human reviewers.

We are dedicated to creating an inclusive environment where everyone feels respected, supported, and empowered to thrive. In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and the agency’s Accommodation Policy, accommodation is available throughout the recruitment process upon request.

In accordance with Ontario legislation, job postings and application materials are retained for a minimum of three years.

Why Join Compass?

At Compass, we’re passionate about supporting emerging talent. As an employee, you’ll be part of a welcoming team that values your contributions, encourages your growth, and helps you build meaningful experience. If you're eager to apply your knowledge in a real-world setting and contribute to meaningful work that supports community well-being, we’d love to hear from you.

Pay: From $29.90 per hour

Expected hours: 32.0 per week

Benefits:

- Employee assistance program

Application question(s):

- How many years of supervisory experience do you have?
- This is a hybrid role. Can you commit to a minimum of 2 days in office in Guelph?

Work Location: Hybrid remote in Guelph, ON

📌 Telephone Support Coordinator (Guelph)
🏢 Compass Community Services
📍 Guelph