Overview

IT Support Technicians are the first point of contact for end users experiencing technical issues. They ensure minimal downtime by diagnosing and resolving problems quickly.

Provide frontline technical assistance by troubleshooting hardware, software, network, and account issues, logging and resolving tickets, and escalating complex problems as needed.

High school diploma, 0–2 years of experience, and certifications such as CompTIA A+ would be considered an asset.

Key Duties & Responsibilities

- Respond to help desk tickets, calls, and chat requests, triaging issues by severity.
- Troubleshoot hardware issues (desktops, laptops, monitors, printers, peripherals).
- Resolve software and OS problems, including Windows 11.
- Manage user accounts, including password resets, account unlocks, and provisioning in Active Directory/Azure AD, O365.
- Configure and deploy workstations
- Troubleshoot network connectivity issues, such as DNS failures, DHCP conflicts, and VPN authentication problems.
- Document issues and resolutions in the NCentral ticketing system.
- Set up and configure new employee devices and accounts.
- Maintain IT equipment and software inventory.
- Provide customer support, explaining solutions clearly to non-technical users.

Required Skills

- Technical troubleshooting across hardware, software, and networks.




- Customer service and communication, especially under time pressure.
- Familiarity with ticketing systems and remote support tools.
- Knowledge of operating systems, including Windows and macOS.
- Understanding of networking basics (DNS, DHCP, VPN).
- Ability to document processes and solutions.
- AI-assisted troubleshooting familiarity, increasingly expected.

Education & Qualifications

- High school diploma required; Certification in IT program preferred.
- 0–2 years of experience in help desk or technical support.
- Considered asset certifications:
- CompTIA A+ (most common entry-level)
- CompTIA Network+
- CompTIA Security+
- Microsoft 365

Work Environment

Must reside within 1 hour of Sackville or Truro NS to be considered for this postion

Technicians may work:

- In office at corporate offices
- Occasional Remote work supporting distributed teams

Wilsons Company History:
The Wilson Fuel Co Ltd has been recognized as one of “Canada’s Fifty Best Managed Companies.”

Come join our team!

Pay: $46,000.00-$54,000.00 per year

Benefits:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- On-site parking
- Vision care

Application question(s):

- Do you live within 1 hour drive of Sackville NS and Truro NS?

Work Location: In person

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