The Vibe

Bisha Hotel Toronto is more than a destination; it’s an experience. We blend the grit of rock-and-roll with the grace of high-end luxury. We are looking for a Front Office Manager who is a master of first impressions and a strategic leader capable of orchestrating a flawless guest journey. If you are a sophisticated professional who thrives in a high-energy, boutique environment, your stage is waiting.

Job Summary

As the Front Office Manager, you are the heartbeat of the hotel. You will lead and direct all front-of-house operations, including Concierge, Bell, Door, and Guest Services. You are responsible for executing seamless arrival and departure procedures while driving departmental financial performance and elevating both guest and employee satisfaction to new heights.

Core Responsibilities. Bold Leadership & Team Culture

- Lead by Example: Utilize superior interpersonal skills to influence and encourage your team. Demonstrate unwavering honesty and integrity in every interaction.
- Marriott Bonvoy Connector: Serve as the property's primary advocate for the Marriott Bonvoy program, ensuring loyalty is at the forefront of the guest experience.
- Team Development: Cultivate an environment of mutual trust and respect. Celebrate successes and publicly recognize the contributions of your team members.
- Talent Management: Oversee the full employee lifecycle—from interviewing and hiring to conducting performance appraisals and managing progressive discipline.

Operational Excellence & Financial Growth

- Goal Oriented: Achieve and exceed performance targets, including budget goals, labor costs, and departmental expenses.
- Resource Management: Review staffing levels regularly to ensure operational needs are met without sacrificing financial objectives.
- Operational Mastery:



Maintain a deep understanding of every role within your department, remaining ready to perform duties in an employee's absence to ensure service continuity.
- Process Integrity: Ensure total compliance with all Front Office SOPs and LSOPs, administering property policies fairly and consistently.

The "Service Champion" Mandate

- Exceptional Service: Act as the Service Champion, empowering employees to go "above and beyond" to ensure guest retention.
- Guest Advocacy: Proactively respond to and resolve guest complaints, utilizing feedback and data to identify areas for operational improvement.
- Atmosphere Control: Ensure the Front Office environment is consistently conducive to a luxury lifestyle experience.
- Coaching: Observe service behaviors in real-time and provide immediate, constructive feedback and individual coaching.

Strategic Communication & Problem Solving

- Cross-Functional Collaboration: Maintain open, collaborative relationships with all hotel departments to ensure the Front Office supports overall property goals.
- Analytical Thinking: Analyze complex information and guest data to choose the best solutions for operational challenges and prevent reoccurrence.
- Information Flow: Keep the executive team, peers, and subordinates informed of relevant information through consistent department meetings and timely communication.

What You Bring

- Experience: Proven leadership experience in a luxury hotel setting.
- Mindset: A "Service First" mentality with the ability to maintain a positive atmosphere under pressure.
- Skills: Strong financial acumen, excellent communication skills, and the ability to mentor a diverse team.
- Ambition: A desire to exceed goals and set new standards for hospitality in Toronto.

Job Types: Full time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

- Dental care
- Life insurance

Work Location: In person

📌 Front Office Manager (Old Toronto)
🏢 Bisha Hotel Toronto
📍 Old Toronto