Job Overview

As a Call Center Agent at Popular Pizza, you’ll support our valued customers by phone, take accurate pizza orders, handle complaints with care, and serve as the main bridge between our customers and our store locations. You’ll bring enthusiasm, efficiency, and exceptional customer care to every call, ensuring every customer has a great experience. Fluency in English and Punjabi/Hindi is required to cater to our diverse customer base and deliver clear, helpful service.

Duties

- Efficiently take phone orders, handle customer complaints with patience and empathy, and communicate clearly with local stores to ensure order accuracy and fast fulfillment.
- Handle customer inquiries with active listening, high energy, and skilled phone etiquette.
- Enter accurate customer order and interaction details into the system to ensure smooth store operations.
- Explain menu options, support order customizations, and use appropriate upselling when it benefits the customer.
- Coordinate with store teams on follow-ups, delivery updates,



and issue resolutions.Your impact: Enthusiastic service, accurate order-taking, and strong communication help customers get their food seamlessly while representing the high standards of Popular Pizza.

Experience

Required:

- Clear communication skills, active listening, fast and accurate data entry, and strong problem-solving abilities to handle customer concerns effectively.
- High enthusiasm, genuine customer care, and the ability to work efficiently in a fast-paced environment.
- Fluency in English and Punjabi and/or Hindi to effectively serve our customer base.

Preferred:

- Previous call center, customer service, or restaurant/pizza order-taking experience.
- Familiarity with phone-based POS or order-entry software.

Pay: $17.60 per hour

Expected hours: 20.0 – 50.0 per week

Benefits:

- Casual dress
- Flexible schedule

Work Location: In person

📌 Call Center Agent (Brampton)
🏢 POPULAR PIZZA
📍 Brampton