Position Summary

We are seeking a reliable, versatile, and service-oriented Mobile Service Technician to support the day-to-day maintenance and operation of a portfolio of commercial properties.

The Mobile Service Technician travels between properties to perform general repairs, preventative maintenance, inspections, troubleshooting, minor installations, and tenant service calls. The position serves as an important link between tenants, Property Management, and outside contractors.

The ideal candidate is a practical problem-solver who can work independently, prioritize multiple service requests, communicate professionally with commercial tenants, and recognize when work requires a licensed or specialized contractor.

Key Responsibilities

Property Maintenance & Repairs

- Complete general maintenance and repair work at commercial properties.
- Perform minor plumbing repairs such as replacing faucets, toilet components, shut-off valves, and addressing minor leaks where permitted.
- Perform basic electrical tasks such as replacing lamps, fixtures, switches, receptacles, and troubleshooting minor issues where legally permitted.
- Repair and adjust doors, locks, closers, hinges, handles, ceilings, drywall, trim, shelving, and other building components.
- Complete minor painting, patching, caulking, carpentry, and finishing work.
- Assemble and install miscellaneous building hardware, signage, shelving, fixtures, and equipment.
- Address exterior maintenance issues such as damaged curbs, bollards, signage, fencing, doors, and minor concrete-related deficiencies.
- Assist with seasonal property requirements and winter-related building issues.

Service Calls & Tenant Requests

- Respond to maintenance requests from Property Management and commercial tenants.
- Attend properties to investigate issues including water leaks, unusual odours, heating/cooling concerns, lighting problems, damaged building components, and other operational concerns.
- Diagnose the issue where possible and complete repairs within the technician's capabilities and authorization.
- Provide temporary or emergency measures when an immediate permanent repair cannot be completed.
- Escalate issues requiring licensed trades or specialized contractors to Property Management.
- Maintain professional and courteous communication with tenants while on site.

Property Inspections

- Conduct routine inspections of assigned commercial properties.
- Identify maintenance deficiencies, safety concerns, water infiltration, property damage, housekeeping issues, and potential capital-repair requirements.
- Inspect mechanical/electrical rooms and common building areas for visible abnormalities.
- Take photographs and provide clear descriptions of deficiencies.
- Report urgent issues immediately to Property Management.
- Assist with move-in, move-out, vacancy, and turnover inspections when required.

Preventative Maintenance





- Complete scheduled preventative maintenance tasks.
- Inspect doors, hardware, plumbing fixtures, lighting, exterior components, and other building equipment.
- Replace filters, batteries, lamps, and other routine consumable items where applicable.
- Maintain records of preventative maintenance completed.
- Identify recurring problems that may warrant replacement or more substantial repairs.

Contractor & Vendor Coordination

- Meet contractors at properties and provide access to mechanical rooms, electrical rooms, rooftops, vacant suites, and other restricted areas when authorized.
- Explain the observed problem and property location to service providers.
- Monitor contractor attendance and report completion status to Property Management.
- Photograph completed work where appropriate.
- Identify situations where contractor work appears incomplete or requires follow-up.
- Ensure keys, access cards, and building access procedures are handled securely.

Emergency Response

- Respond to urgent property situations as assigned, including water leaks, flooding, no-heat situations, building-access problems, property damage, and other emergencies.
- Assist with containing damage until the appropriate specialized contractor arrives.
- Communicate site conditions promptly to Property Management.
- Participate in an after-hours/on-call rotation, if required.

Documentation & Administration

- Maintain accurate service-call and work-order records.
- Record time spent, materials used, work completed, and recommended follow-up.
- Submit before-and-after photographs when appropriate.
- Keep receipts and documentation for materials purchased.
- Maintain an organized inventory of commonly used tools, parts, and supplies.
- Provide Property Management with transparent recommendations where additional work is required.

Qualifications

Required

- Experience in building maintenance, property maintenance, construction, handyman services, or a similar field.
- Broad practical knowledge of commercial building repairs and maintenance.
- Ability to troubleshoot problems and determine an appropriate course of action.
- Comfortable using hand tools, power tools, ladders, and standard maintenance equipment.
- Valid driver's licence and acceptable driving record.
- Ability to travel regularly between commercial properties.
- Ability to use a smartphone for work orders, email, photographs, and communication.
- Ability to work independently and manage multiple service requests.




- Strong organizational and time-management skills.
- Professional communication skills and a customer-service mindset.

Assets

- Previous commercial property management or facility maintenance experience.
- Basic knowledge of HVAC, plumbing, electrical, roofing, building envelope, access-control, and life-safety systems.
- Experience coordinating work with plumbers, electricians, HVAC technicians, locksmiths, roofers, and other trades.
- WHMIS and First Aid/CPR certification.
- Fall-protection or working-at-heights training where applicable.
- Bilingual English/French capabilities.

Important Scope of Work

The Mobile Service Technician is expected to be versatile but is not expected to replace licensed tradespeople.

Work requiring a licensed electrician, plumber, gas technician, refrigeration/HVAC technician, fire-protection contractor, or other regulated trade must be referred to an appropriately qualified contractor where required by applicable regulations.

A key part of the position is knowing the difference between “I can fix this” and “this needs to be escalated.”

Tools & Vehicle

The technician may be provided with:

- Company service vehicle
- Company fuel card
- Mobile phone
- Standard hand and power tools
- PPE and safety equipment
- Common repair materials and replacement parts
- Company-branded uniforms

The technician is responsible for keeping the service vehicle, equipment, tools, and materials clean, organized, secure, and ready for use.

Physical Requirements

The position regularly requires:

- Driving between properties.
- Walking and inspecting commercial buildings and exterior areas.
- Climbing stairs and ladders.
- Lifting and carrying tools, supplies, and equipment.
- Working indoors and outdoors in varying weather conditions.
- Performing physical maintenance and repair work.
- Accessing mechanical rooms, service areas, rooftops, and other building areas where appropriately trained and authorized.

Ideal Candidate

The successful candidate will be:

- Resourceful: Able to investigate a problem and find a practical solution.
- Reliable: Follows through on service requests and communicates when something cannot be completed.
- Versatile: Comfortable handling many different types of maintenance calls.
- Professional: Represents the management company appropriately when dealing with tenants and contractors.
- Safety-conscious: Understands personal limitations and when specialized trades are required.
- Organized: Keeps the vehicle, tools, materials, work orders, and photographs in order.
- Proactive: Notices problems during a site visit rather than simply completing the assigned task and leaving.

Cost-conscious: Repairs when practical while recognizing when continued repairs are less economical than replacement.

Pay: $63,000.00-$68,000.00 per year

Work Location: On the road

📌 Mobile Service Technician (Ottawa)
🏢 Zinati Realty Commercial Brokerage
📍 Ottawa