Are you passionate about customer service and the automotive industry? Do you enjoy building relationships, helping people, and being part of a fast-paced team?

We are looking for a motivated, customer-focused Service Advisor to join our growing team!

As a Service Advisor, you'll play an important role in creating an exceptional customer experience. You'll be the friendly face our customers turn to when their vehicles need care, acting as the key connection between our customers and our service department. From welcoming customers and understanding their vehicle needs to recommending services and keeping them informed throughout the repair process, you'll help ensure every customer feels confident, valued, and well taken care of.

If you're a great communicator with a passion for people and automobiles, we'd love to hear from you!

What You'll Be Doing

- Welcome customers and provide a friendly, qualified first point of contact for their service experience.
- Open, prepare, and manage repair orders using dealership management systems.
- Identify vehicle maintenance and repair needs and recommend services based on vehicle condition and manufacturer guidelines.
- Clearly communicate repair estimates, service recommendations, timelines, and updates to customers.
- Work closely with technicians and the parts department to ensure a smooth and efficient service process.
- Obtain customer approval for recommended repairs and additional work.
- Schedule service appointments and help manage daily service department workflow.
- Review completed repairs and invoices with customers at vehicle pick-up.




- Build strong customer relationships that encourage loyalty, satisfaction, and repeat business.
- Address customer questions and concerns with professionalism and a solutions-focused approach.
- Maintain accurate documentation while following dealership and manufacturer procedures.
- Contribute to the overall success of the service department by supporting sales and customer satisfaction goals.

What We're Looking For

- Previous experience in an automotive Service Advisor role.
- Experience using ERA ignite
- Excellent communication and interpersonal skills, with a genuine passion for helping people.
- A customer-first attitude and the ability to build lasting relationships.
- Basic automotive knowledge and an understanding of vehicle maintenance and repair processes.
- Strong organizational skills and the ability to multitask in a busy environment.
- Computer proficiency and familiarity with dealership management software.
- A positive attitude, strong work ethic, and the ability to work effectively as part of a team.

Why Join Our Team?

We believe outstanding customer experiences start with excellent people. You'll have the opportunity to work alongside a dedicated team in a professional, fast-paced automotive setting where your contributions make a difference.

If you're ready to take the next step in your automotive career and be part of a team that values exceptional customer service, we want to meet you!

Pay: $60,000.00-$100,000.00 per year

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Service Advisor (Kanata)
🏢 SERVICE ADVISOR
📍 Kanata