About MOD Kitchen

MOD Kitchen is a modern, multi-vendor food destination bringing together exciting culinary brands under one roof. With our newest Burnaby location opening soon, we're looking for friendly, energetic, and dependable individuals to join our growing team!

At MOD Kitchen, we're more than just a food destination. We're a community that connects customers, independent food entrepreneurs, and delivery partners through great food and exceptional service.

About the Role

As a Front Desk Ambassador, you'll be the face of MOD Kitchen and the first point of contact for our customers, vendors, and delivery drivers.

This is a hands-on role that combines customer service, food order coordination, and general upkeep of our shared dining and reception areas.

We're looking for someone who takes pride in creating a welcoming environment, enjoys working with people, and isn't afraid to roll up their sleeves when needed.

Key Responsibilities

Customer Service & Order Coordination

- Warmly greet customers, vendors, and delivery drivers.
- Organize and hand off completed food orders to customers and delivery drivers.
- Verify order numbers to ensure accurate pickups.
- Assist customers with general inquiries, online ordering, and vendor information.
- Communicate order updates and customer feedback to vendors and management.
- Handle customer concerns professionally and escalate issues when necessary.

Dining Area & Facility Upkeep

- Regularly clean and sanitize dining tables and shared seating areas.
- Empty garbage bins and replace liners throughout the dining and reception areas.
- Keep the reception desk, waiting area, and dining spaces clean, organized, and welcoming.
- Monitor and replenish common-area supplies, including washroom essentials.
- Identify and report cleanliness, maintenance, or safety concerns.
- Assist with opening, closing, and daily operational checklists.

Teamwork & Communication





- Work collaboratively with MOD Kitchen management and our independent food vendors.
- Maintain clear communication between shifts.
- Follow company procedures, health and safety standards, and operational guidelines.
- Help create a positive, respectful, and welcoming environment for everyone.

What We're Looking For

- Friendly, outgoing personality with a strong customer-service mindset.
- Reliable, punctual, and able to work independently.
- Strong communication and organizational skills.
- Comfortable multitasking in a rapid-paced food and hospitality environment.
- Willingness to perform light cleaning, garbage removal, and general facility upkeep.
- Comfortable standing and moving around during shifts.
- Previous experience in customer service, hospitality, retail, or food service is an asset.
- Basic familiarity with tablets, POS systems, and online ordering platforms is an asset.
- Availability for morning, afternoon/evening, and weekend shifts.

Available Shifts

We're hiring for two shift schedules:

- AM Shift: Starts at 8:00 AM
- PM Shift: Starts at 2:00 PM

Exact shift end times and weekly hours will be discussed during the hiring process.

Why Join MOD Kitchen?

- Be part of an exciting new food destination in Burnaby.
- Work alongside a diverse community of local food entrepreneurs.
- Enjoy a collaborative and supportive team environment.
- Gain hands-on experience in hospitality, customer service, and food-tech operations.
- Grow with an expanding local company.

How to Apply

If you're passionate about hospitality, enjoy meeting new people, and take pride in keeping things organized and running smoothly, we'd love to hear from you!

Please submit your resume and indicate whether you prefer AM shifts, PM shifts, or both.

Join us as we bring MOD Kitchen Burnaby to life!

Pay: $18.50-$20.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits:

- Discounted or free food
- On-site parking

Work Location: In person

📌 Front Desk Ambassador (Burnaby)
🏢 MOD Kitchen
📍 Burnaby