Your Role in a Snapshot:

"Be the Warm Welcome to Our Community—Join Us as a Receptionist!"

The Receptionist is the first point of contact for residents, families, visitors, and staff—setting the tone for a warm, welcoming, and safe environment within our senior living community. This vital role involves managing front desk operations, handling inquiries, providing administrative support, and ensuring a calm, professional atmosphere.

Ideal candidates bring compassion, strong customer service skills, and a commitment to creating a respectful and friendly environment for older adults and their loved ones.

Position: Receptionist
Location: 1340 York Mills Rd, North York, ON M3A 3R1
Compensation: $18- $19
Job Type: Part time | Onsite | Tuesday & Thursday 8am to 4pm EST

- Occasional additional shifts may be required. Must be reliable and flexible.

What You’ll Be Doing:

The Receptionist will be responsible for the following, as well as other duties as assigned to support the smooth operation of the retirement home:

Front Desk Management & Customer Service

- Serve as the first point of contact for residents, families, and visitors—answering calls, greeting guests, and assisting with general inquiries.
- Ensure a secure, respectful, and welcoming atmosphere at all times.
- Monitor building access and maintain the front desk area in a clean, organized state.

Administrative & Resident Support

- Provide administrative support to management and caregiving staff.
- Assist with the coordination of events, appointments, and resident communications.
- Help residents and their families with general questions or needs when appropriate.





Information & Document Management

- Maintain organized filing systems (digital and physical) for records, communications, and schedules.
- Track resident appointments, deliveries, visitor logs, and other essential records.
- Ensure requests and documentation are followed up on in a timely manner.

Supplies & Facility Coordination

- Monitor inventory of office supplies and coordinate restocking as needed.
- Liaise with vendors for routine maintenance or office equipment servicing.
- Ensure common areas remain tidy and functional.

Professional Conduct

- Uphold a professional, courteous, and respectful manner in all interactions.
- Maintain confidentiality and respect for residents' privacy at all times.
- Follow organizational procedures and safety protocols.

What You Bring:

Education & Experience

- High school diploma or equivalent.
- 1–3 years of experience in a receptionist, administrative, or customer service role.
- Experience in a healthcare, senior living, or hospitality setting is an asset.

Skills & Attributes

- Excellent communication and interpersonal skills, with a calm and friendly demeanor.
- Strong customer service orientation, especially with seniors and families.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general office equipment.
- Good organizational skills and the ability to multitask efficiently.
- Ability to work independently and stay composed in a busy environment.

Bonus Points For:

- Familiarity with scheduling software or senior living management systems.
- Training in customer service, first aid, or conflict resolution.

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