Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a

Human First

philosophy, VML is known for its creative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

About the Role We are looking for a driven and people-focused

Project Manager

to lead the delivery of Customer Relationship Management (CRM) email development projects (from creative development to deployment in Salesforce Marketing Cloud). In this role, you will be the central connector between our clients and internal teams : managing project lifecycles from kick-off to go-live while building trusted, lasting relationships along the way. If you thrive in a fast-paced environment, love solving problems, and know how to keep both clients and colleagues aligned and motivated, we'd love to hear from you.

Key Responsibilities Project Delivery

Manage end-to-end delivery of Salesforce CRM email projects, including implementations, upgrades, and integrations

Define and maintain project scope, timelines, budgets, and resource plans

Proactively identify risks,



dependencies, and blockers — and drive timely resolutions

Run day-to-day project workflows using Agile or hybrid methodologies and tools such as Jira, Smartsheet, Asana, or Monday.com

Client Engagement

Serve as the primary point of contact for clients throughout the project lifecycle

Build strong, trust-based relationships with client stakeholders at all levels

Facilitate regular project reviews, status updates, and workshops with clients

Translate client needs into clear, actionable project requirements and deliverables

Manage client expectations transparently, escalating and resolving issues with professionalism

Internal Collaboration

Work closely with technical teams (developers, CRM consultants, architects) to ensure project requirements are understood and delivered to a high standard

Partner with Sales, Marketing, and Customer Success teams to align CRM projects to business objectives

Manage the intake of creative requirements and design development through client approval, ensuring readiness for email production

Champion cross-functional communication, ensuring internal stakeholders are informed and engaged throughout delivery

CRM Implementation & Quality

Oversee CRM platform configuration, data migration, system integrations, and go-live activities





Coordinate User Acceptance Testing (UAT), QA processes, and deployment plans

Develop project documentation, training materials, and post-launch support plans to drive user adoption

What We're Looking For Experience & Education

3–5 years of project management experience, with at least 2 years focused on CRM implementations or digital transformation projects

Demonstrated experience in client-facing roles with proven ability to manage and grow client relationships

Bachelor's degree in Business, Information Systems, Marketing, or a related field (or equivalent experience)

Technical Skills

Hands-on experience with CRM platforms such as Salesforce

Solid understanding of project management methodologies (Agile, Waterfall, or hybrid)

Proficiency in project management tools (Jira, Confluence, Smartsheet, or similar)

Familiarity with data migration, system integrations, and API workflows

Interpersonal & Soft Skills

Exceptional relationship-building skills — with clients and internal teams

Clear and confident communicator, able to bridge the gap between technical and non-technical audiences

Highly organised with strong attention to detail and the ability to juggle multiple projects simultaneously

A calm, solutions-oriented mindset under pressure

À propos du poste Nous recherchons un(e) Gestionnaire de Projet motivé(e) et axé(e) sur les relations humaines pour piloter la livraison de projets de développement d'emails dans le cadre de la Gestion de la Relation Client (CRM) (du développement créatif jusqu'au déploiement dans Salesforce Marketing Cloud). Dans ce rôle, vous serez le lien central entre no

📌 Project Manager (Winnipeg)
🏢 Wunderman Thompson
📍 Winnipeg