HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer, bringing deep technical expertise to help clients stay ahead of complex, emerging, and technology-based risks. We combine specialty insurance with inspection, engineering, and technology-enhanced services to redefine risk protection, with leading capabilities across cyber, equipment breakdown, renewable energy, and IoT technology services.
Backed by Munich Re, one of the world's most experienced and financially stable insurance and reinsurance groups, HSB Canada combines global strength with deep knowledge of the Canadian market. Building on a long legacy of innovation and technical excellence, we continue to evolve our capabilities to address modern and emerging risks, from cyber and artificial intelligence to connected technologies.
Primary Objectives
The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery across policy administration, underwriting, claims, finance, engineering, inspections, data integrations, and vendor implementations.
The role requires systems-level analysis, explicit functional and technical documentation, SQL-based data validation, and effective collaboration with business stakeholders, architects, developers, QA teams, operations teams, and vendor partners.
Job Responsibilities
1. Business Systems Analysis & Requirements Management
Elicit, analyze, document, and validate business, functional, non-functional, data, integration, and reporting requirements from stakeholders.
Conduct workshops, interviews, and requirements elicitation sessions.
Create and maintain BRDs, user stories, use cases, acceptance criteria, process flows, data flow diagrams, interface specifications,



and traceability matrices.
Translate business needs into clear system requirements and solution-ready specifications for technology delivery teams.
Perform impact analysis for proposed changes and enhancements.
Ensure traceability of requirements throughout the project lifecycle.
Assess current-state and target-state systems, data flows, integration points, controls, and operational impacts across insurance platforms.
Experience working within Agile and Waterfall environments.2. Canadian Insurance Domain Expertise
Analyze and support business processes related to:
Policy AdministrationClaims ManagementUnderwritingBilling and PaymentsRenewals and EndorsementsInsurance Product Configuration
Work closely with business users to improve operational efficiency.
Support Canadian regulatory, compliance, privacy, audit, and operational risk initiatives affecting insurance products, processes, data, and technology controls.
Understand Canadian P&C; insurance, specialty insurance, and reinsurance, including:
Policy lifecycleClaims lifecycleUnderwriting rulesBilling processesRenewals and endorsementsBroker and customer servicing models
3. Data, Systems & Integration Analysis
Write and interpret SQL queries for data analysis, validation, reconciliation, root-cause analysis, and operational reporting.
Analyze large datasets to identify trends, anomalies, and business insights.




Work with database teams to review stored procedures, packages, triggers, functions, and views.
Validate data migration, data mapping, conversion, transformation, and reconciliation activities across source and target systems.
Support UAT, SIT, production issue investigations, defect triage, and data-related incident analysis using SQL, logs, interface files, and system documentation.
Analyze APIs, batch processes, message flows, data feeds, reference data, and downstream reporting impacts related to system changes.4. Application & Technical Collaboration
Collaborate with development teams on system and data-related projects.
Understand application architecture and integration points.
Participate in solution design discussions and provide functional input.
Review technical designs to ensure alignment with business requirements.
Coordinate with developers, architects, QA teams, and project managers.5. Delivery, Testing & Quality Assurance
Define and review test scenarios, test cases, acceptance criteria, expected results, and regression coverage based on business and system requirements.
Support SIT, UAT, and regression testing activities.
Perform requirements validation and defect triage.
Ensure delivered solutions meet business expectations, system design intent, data quality standards, Canadian regulatory obligations, and operational readiness requirements.6. Stakeholder Management
Act as a liaison between business users and technical teams.
Conduct project status meetings and requirements walkthroughs.
Present findings, recommendations, and business cases to senior stakeholders.
Manage stakeholder expectations and proactively address business concerns.
Qualifications
6+ years of exp

📌 Business Systems Analyst, Systems (Canada)
🏢 HSB Canada
📍 Canada