Full job description

The Grove Health & Wellness is a busy, well-established collaborative care clinic in Courtenay BC. We pride ourselves on the comfortable, supportive, and professional workplace atmosphere at our clinic, and are looking for someone who thrives in a fast-paced, team environment with solid multi-tasking/organizational and customer service skills.

As a Front Desk Assistant/Receptionist, the ideal candidate naturally provides exceptional first point of contact, as well as ongoing support for clients via in-person, telephone, and email interactions. An integral role of this position involves heavy multi-tasking, and assisting and collaborating with other staff members to ensure optimal functioning of the clinic and an excellent experience for our patients.

This position is Part-Time: 16 hours per week with the prospect for extra hours through holiday relief.

Required Skills/Attributes:

- Outgoing, friendly, adaptable, effective, mature

- Exceptional customer service & conflict resolution skills

- Strong organizational/multi-tasking skills

- Professional in-person, telephone, and email interactions

- Works well independently & within a team environment

- Fluent in English

- Previous MOA experience or MOA certificate an asset but not required

- Experience in the Health/Wellness industry an asset but not required

- Knowledge of JaneApp (online booking & billing system) and experience in billing third-party insurance companies is extremely beneficial





Duties Include (but not limited to): Receiving patients and scheduling appointments for our clinicians using JaneApp system, billing, laundry, answering telephone/in-person/email inquiries, general office duties, and assisting patients as needed.

We appreciate your interest in working at Grove Health & Wellness alongside our dynamic team to serve the health and wellness of our community. To apply, please submit your resume and cover-letter.Note that only those that provide a cover letter and meet certain qualifications will be contacted... No phone calls please.

Certification/Education: Medical Office Assistant (preferred but not required)

Language: Fluent English (required)

Experience: Office administration/receptionist, minimum 1 year (preferred)

Location: Courtenay BC

Job Type: 16 hours a week on Wednesday and Thursday 10:00am-6:30pm (holiday coverage can also include opening shifts; 7:30am-4:00pm, 9:00am-5:30pm, etc.)

Pay: $22.00 per hour with opportunity to increase based on experience and performance

Benefits: Employee health benefit account after 3 months

Job Types: Part-time, Permanent

Pay: From $22.00 per hour

Expected hours: No less than 16.0 per week

Benefits:

- Extended health care

Application question(s):

- Knowledge of JaneApp (online booking & billing system)
- experience in billing third-party insurance companies

Education:

- Secondary School (preferred)

Work Location: In person

📌 Front Desk Receptionist (Part-Time) (Courtenay)
🏢 The Grove Health and Wellness
📍 Courtenay