POSITION SUMMARY META Employment Services is seeking an organized, client-focused Office Coordinator to support day-to-day operations at our Etobicoke location. This hands-on role is responsible for ensuring the office operates efficiently, providing an exceptional first point of contact for clients, and supporting program delivery through strong administrative, reception, data-management, and operational coordination skills. Working closely with the Site Supervisor, the Office Coordinator will also provide day-to-day team leadership and operational support . This includes helping coordinate workflow and priorities, supporting and coaching team members, reinforcing service and documentation expectations, identifying opportunities to improve office processes, and helping ensure that operational issues are addressed promptly and effectively. The successful candidate will be someone who can balance their own administrative responsibilities with the ability to take initiative, positively influence others, solve problems, and help keep the team organized, accountable, and focused on delivering high-quality client service. EMPLOYMENT DETAILS Employment Type : Full Time 37.5 hours/week, 1
- Year Fixed Term Contract Compensation: $32.26/hours Work

Location:
Etobicoke : ON
- On-site Travel: Occassional travel to other META or community locations may be required. ROLES AND RESPONSIBILITIES Office Operations & Client Service Provide front desk reception, greet clients, respond to inquiries, and maintain a welcoming, professional, and organized office environment. Conduct client follow-ups by phone, text, and email, ensuring required interactions and notes are accurately documented in the client database. Coordinate day-to-day office operations, including supplies, deliveries, room and meeting bookings, equipment,



and facility needs. Perform accurate data entry, maintain tracking and filing systems, and support the preparation of monthly program reports. Monitor and process incoming referrals through email and database systems in accordance with program requirements. Coordinate workshops and event registrations, calendars, and on-site logistics, including payment collection and reconciliation where required. Support social media and marketing activities, including creating and scheduling content and assisting with promotional materials. Assist with planning and coordinating community events, outreach activities, and informational sessions to promote META services. Provide general administrative and operational support to staff as required. Team Lead & Operational Support Work closely with the Site Supervisor to coordinate daily priorities, workflow, client needs, and operational requirements. Provide day-to-day guidance and support to team members, helping clarify priorities, processes, and service expectations. Help coordinate and delegate operational tasks to ensure deadlines, client needs, and program requirements are met. Support team members with problem-solving and provide constructive coaching and feedback when appropriate. Help maintain consistent client-service, administrative, documentation, and office standards across the team. Identify gaps, inefficiencies,



or recurring operational issues and work collaboratively with the Site Supervisor and team to develop and implement practical improvements. Support the implementation of new procedures, systems, and operational changes and help team members adapt to changing requirements. Take initiative to resolve day-to-day operational issues while recognizing when a matter requires involvement from the Site Supervisor or other management. QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS Minimum 2 years of experience in administration, office coordination, reception, client service, or a related role. Post-secondary education in Office Administration, Business Administration, or a related field. Experience acting as a team lead, senior team member, shift lead, project lead, or in another position involving coordination of others is considered an asset. Demonstrated ability to work with diverse populations, including individuals with disabilities or complex barriers. Advanced computer skills, including Microsoft Office Suite, databases, and internet-based research tools. Experience working in a high-volume customer-service or sales workplace is considered an asset. Experience in employment services or social services is considered an asset. Access to reliable transportation for work-related travel. The successful candidate will be required to provide a satisfactory Criminal Record Check, including Vulnerable Sector Screening, as a condition of employment. WHAT SUCCESS LOOKS LIKE The successful Office Coordinator will: Keep the Etobicoke office organized, responsive, and running smoothly. Balance hands-on administrative responsibilities with helping coordinate and support the work of others. Demonstrate sound judgment about when to make a decision, when

📌 Office Manager H/F (Canada)
🏢 Meta Employment Services
📍 Canada