The Rexdale Community Health Centre (RCHC) is a multi-service centre providing primary health care, health promotion and community support services, including settlement and community development activities for families, children, youth, adults and seniors of diverse backgrounds.

The Manager, EMR, Digital Solutions & Decision Support provides organizational leadership for the effective operation, optimization, integrity, and strategic use of Rexdale Community Health Centre's Electronic Medical Record (EMR) and related digital systems. The role is responsible for EMR administration, system enhancements, data quality, reporting, business intelligence, user training, and the coordination of digital solutions that support clinical services, health promotion, community programs, and organizational operations.

Working collaboratively with the Director, Performance & Quality Improvement, organizational leadership, IT, and external partners, the Manager ensures that information systems and reporting processes support operational effectiveness, funder requirements, quality improvement, and evidence-informed decision-making.

The role also provides technical expertise and analytical support through the development of dashboards, performance reports, and data insights that inform organizational planning, service improvement, accountability, and community impact

Responsibilities:

EMR & Digital Solutions Management

- Provide operational leadership for the Centre's EMR (PSS/PS Suite) and assigned digital solutions, ensuring system reliability, usability, and alignment with clinical and program workflows.
- Lead EMR configuration, maintenance, and optimization, including templates, forms, workflows, fields, validation rules, and standardization.
- Assess, document, and prioritize system issues, enhancement requests, and opportunities for improvement in consultation with clinical and program leadership.
- Coordinate system upgrades, enhancements, and integrations, including requirements gathering, testing, implementation, user communication, and post-implementation evaluation.
- Liaise with software vendors, the Alliance for Healthier Communities, external IT providers, and relevant stakeholders to resolve technical issues and support system improvements.
- Maintain current system documentation, configuration records, enhancement logs, and procedures to support consistency, accountability, and continuity.
- Develop and maintain an EMR and digital solutions improvement plan aligned with organizational priorities, operational needs, and available resources.

Data Governance, Quality & Integrity

- Develop and maintain data entry, extraction, validation, and reporting processes that support accurate, consistent, and funder-compliant information.
- Establish and maintain standardized data definitions, reporting conventions, business rules, and data dictionaries in collaboration with appropriate program and organizational leaders.
- Implement data quality monitoring processes to identify, investigate, and support the correction of incomplete, inconsistent, or inaccurate information.
- Support accurate mapping of programs, providers, service activities, functional centres, and reporting categories in collaboration with Finance, program leadership, and other relevant departments.
- Support the implementation of organizational data governance practices, including appropriate data ownership, stewardship, access, documentation, and reporting responsibilities.
- Collaborate with IT and relevant leadership to ensure data storage, extraction, access, and reporting processes are secure, privacy-compliant, and appropriate for their intended purpose.

Decision Support, Business Intelligence & Reporting

- Develop, generate, and maintain recurring and ad hoc reports to support clinical operations, program planning, funder requirements, quality improvement, management decision-making, and organizational performance.
- Extract, clean, validate, integrate, and analyze information from EMR systems and other approved clinical, program, administrative, financial, and operational data sources.
- Develop and maintain dashboards, scorecards, and data visualizations using Power BI or equivalent business intelligence tools to support timely and informed decision-making.
- Document reporting methodologies, data sources, indicator definitions, assumptions, limitations, refresh schedules, and business rules to ensure accuracy, consistency, and sustainability.
- Analyze trends, performance indicators, service gaps, and operational patterns,



providing clear and practical interpretations to support planning and service improvements.
- Collaborate with the Director, Performance & Quality Improvement, and relevant leaders to identify reporting priorities, establish appropriate indicators, and develop reporting tools aligned with organizational objectives.
- Prepare and support data analysis for Board, funder, partner, and organizational impact reporting, ensuring information is accurate, meaningful, and appropriately validated.
- Coordinate approved reporting requests, ensuring deliverables are appropriately scoped, prioritized, documented, and completed within agreed timelines.
- Support the progressive integration and improvement of reporting processes across organizational systems, where feasible and consistent with approved priorities.

Staff Training, User Support & Service Accountability

- Lead and coordinate training and ongoing support for staff using the EMR and related digital solutions.
- Assess training needs and develop appropriate orientation, training materials, reference guides, and support resources for staff, students, and volunteers.
- Provide technical guidance, troubleshooting, and coaching to support effective system use, standardized workflows, and accurate data entry.
- Establish and maintain a consistent process for receiving, documenting, prioritizing, and responding to staff requests for EMR and digital systems support.
- Ensure requests are acknowledged within established service expectations, with clear communication regarding next steps, anticipated timelines, and escalation when necessary.
- Provide timely updates on outstanding requests and ensure appropriate follow-through and communication when issues are resolved.
- Support staff and management in understanding and interpreting reports, dashboards, indicators, and data limitations.
- Facilitate the adoption of new systems, workflows, and reporting tools through effective communication, training, and change management.

Privacy, Confidentiality & Risk Management

- Ensure EMR and related digital system practices support confidentiality, applicable privacy legislation, organizational policies, and appropriate information security standards.
- Administer and coordinate system access permissions, role-based access, and user account changes in accordance with established authorization procedures.
- Conduct or coordinate periodic user access reviews and support appropriate audit processes in collaboration with IT, the Privacy Officer, and relevant leadership.
- Identify and promptly escalate potential privacy breaches, security concerns, system vulnerabilities, or data integrity risks through established organizational procedures.
- Support privacy-conscious reporting practices, including appropriate data aggregation, de-identification, and disclosure controls.
- Collaborate with IT, vendors, and clinical leadership to support system downtime procedures, business continuity planning, and appropriate recovery processes for EMR and related digital solutions.

Quality Improvement & Organizational Effectiveness

- Provide data analysis, reporting, and technical support for organizational quality improvement, accreditation, program evaluation, and service planning initiatives.
- Collaborate with the Director, Performance & Quality Improvement, and program leadership to identify relevant indicators, measure outcomes, and monitor improvement initiatives.
- Assist teams in identifying opportunities to improve workflows, data collection processes, operational efficiency, and service delivery.
- Apply an equity-informed approach to reporting and system improvements, supporting the identification of barriers, disparities, and opportunities to improve access and client experience.
- Support the development of organizational data literacy by helping staff and managers understand and appropriately use performance information.
- Evaluate the effectiveness and adoption of significant digital improvements, incorporating user feedback and opportunities for further enhancement.

Planning, Partnerships & Professional Development

- Participate in relevant internal committees, sector networks, communities of practice,



and working groups related to EMR systems, digital health, data management, business intelligence, and reporting.
- Maintain collaborative relationships with internal stakeholders, external partners, vendors, and service providers to support organizational needs and system improvements.
- Contribute to the development and revision of organizational policies, procedures, and standards related to EMR administration, digital systems, and data management.
- Maintain current knowledge of relevant technologies, emerging practices, reporting requirements, and professional standards through continuing education and professional development.

Team & Centre Responsibilities

- Participate in management, team, and All-Staff meetings, providing relevant technical expertise and data-informed insights.
- Support the orientation, training, and supervision of students and volunteers assigned to the department.
- Promote effective working relationships, collaboration, and responsive service across clinical, program, and administrative teams.
- Participate in Centre committees, activities, and organizational initiatives as required.

Administration

- Maintain organized and secure records of system documentation, reports, training resources, and related operational materials.
- Support the preparation of data and information required for funding submissions, proposals, and organizational reports, as assigned.
- Maintain required administrative records and documentation.
- Perform other related duties as assigned.

Qualifications:

- Undergraduate degree in Health Informatics, Computer Science, Business Analytics, Statistics, Information Systems, or a related discipline, or an equivalent combination of education and relevant experience.
- Minimum five years of progressive experience in EMR administration, data management, business intelligence, reporting, or digital systems within a healthcare or community-based environment.
- Strong understanding of EMR systems and clinical workflows, preferably PSS/PS Suite, including configuration, scheduling, templates, and validation rules.
- Demonstrated proficiency in data extraction, validation, analysis, and reporting using databases, SQL or equivalent query tools, and advanced spreadsheet applications.
- Experience developing dashboards, visualizations, data models, and reporting solutions using Power BI or equivalent business intelligence tools.
- Knowledge of data governance, data quality standards, privacy legislation, confidentiality, and secure information management practices.
- Demonstrated experience coordinating system improvements, implementing changes, and supporting users with varying levels of technical expertise.
- Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to translate complex technical information into practical recommendations.
- Demonstrated ability to manage competing priorities, coordinate cross-functional initiatives, and influence improvements without direct supervisory authority.
- Solid organizational skills, attention to detail, accountability, and commitment to responsive service delivery.
- Experience within a Community Health Centre, primary care, non-profit healthcare, or community services environment is considered an asset.
- Ability to work flexible hours on occasion, including evenings or weekends, to support system changes, training, or operational needs.

Salary Range: $ 65,967 to $ 79,476 annually (based on experience), plus HOOPP and Benefits

Hours per week: 35

Starting date: ASAP

Status: Non-Unionized

Closing Date: November 23, 2026

Vacancy Status: This posting is for an existing vacancy.

Vulnerable Sector Check: An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).

Use of Artificial Intelligence: Artificial intelligence (AI) may be used to screen, assess, or select applicants at any stage of the hiring process.

Pay: $65,967.00-$79,476.00 per year

Benefits:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement

Education:

- Bachelor's Degree (preferred)

Experience:

- EMR administration or healthcare data: 5 years (required)
- working in a Community Health Centre: 3 years (preferred)
- Power BI dashboard: 2 years (preferred)
- EMR templates, forms or workflows: 3 years (preferred)
- primary care or non-profit healthcare: 2 years (preferred)
- PSS/PS Suite EMR: 2 years (preferred)
- SQL: 2 years (preferred)

Work Location: In person

📌 Manager, EMR, Digital Solutions & Decision Support (Etobicoke)
🏢 Rexdale Community Health Centre
📍 Etobicoke