Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).

Responsibilities

- Develop, configure and customize solutions across ServiceNow CSM and FSO.

- Design and implement workflows, automations, enhancements and integrations.

- Translate business and technical requirements into scalable ServiceNow solutions.

- Perform hands-on development, configuration, testing and deployment.

- Troubleshoot platform issues and provide ongoing production and post-release support.

- Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

- Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

- Create and maintain technical documentation for solution designs,



configurations and development changes.

Skillset

- Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

- Proven expertise working with ServiceNow Customer Service Management (CSM).

- Hands-on experience with ServiceNow Field Service Operations (FSO).

- Robust knowledge of ServiceNow architecture, development frameworks and platform best practices.

- Experience delivering end-to-end solutions across the software development lifecycle.

- Proficiency building workflows, automations, business rules and custom platform enhancements.

- Excellent communication skills with the ability to collaborate across technical and business teams.

- Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

- Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

📌 CSM/FSO Developer (Toronto)
🏢 Alldus International Consulting
📍 Toronto