As a member of the IT Operations Team the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations across Canada and at our National Support Centre in London ON. The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates remote troubleshooting and isolation of hardware software and network issues reported by teammates and resolution of these issues.
This is a full-time position. Candidates must be able to work legally within Canada.
Qualifications :
Education and Experience
- Post-secondary degree or diploma in Computer Science Information Technology or a related field
- Strong organizational communication and problem-solving skills
Technical Skills
- Experience supporting Windows iOS Android PCs mobile devices printers and related hardware
- Experience with Microsoft 365 Active Directory Exchange Online Intune and Remote Desktop
- Experience supporting endpoint security and antivirus solutions
Other Skills
- Bilingual in French and English required
- Strong customer service and communication skills
- Strong troubleshooting and problem-solving abilities
- Organized self-motivated and able to manage multiple priorities
- Collaborative solution-focused and committed to improving the end-user experience
Additional Information :
Salary Range: $55000 - $60000 per year
Applicants must be eligible to work in Canada.
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
Remote Work :
No
Employment Type :
Full time
📌 Bilingual IT Support Analyst (London)
🏢 Emco
📍 London
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