About the Role

As the General Manager Food & Nutrition Services you will lead dining and hospitality services across a campus of care including long-term care and retirement living. You will work closely with senior leadership residents families and interdisciplinary teams to enhance the resident experience while driving operational excellence team development quality improvement and regulatory compliance.

This role offers the chance to:

- Lead dining nutrition and hospitality services across a diverse seniors care environment.
- Drive innovation through dining enhancements hospitality initiatives and person-centred care programs.
- Build on existing resident-focused initiatives including café services and dining experience enhancements.
- Champion quality improvement regulatory compliance and operational excellence.
- Develop and mentor high-performing teams in a collaborative and service-focused culture.

How Youll Make an Impact:

Business & Financial Acumen

- Develop new and emerging business solutions for continuous growth and effective day-to-day operations
- Build and analyze budget/P&L; statements
- Achieve financial goals through daily analysis of key KPIs of business operations and monthly business reviews
- Proactive planning of future business growth plans including expansion of scope of services

Client Relationships & Contract Management

- Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
- Develop a business strategy in line with current and emerging client needs
- Build long-term relationships with client that add value and are based on mutual trust and partnership model
- Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
- Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

People

- Lead by example; inspire your employees to follow your own actions
- Strong employee relations through the ability to manage diverse teams
- If applicable: Ability to build positive union relationships




- Active participant in full HR life cycle (recruitment onboarding training performance rewarding career development etc.)
- Organization planning and monitoring of employee daily activities

Culture & Compliance

- Ensure that the site is always compliant at all times for services delivered within scope and ensure the rigorous means of recording these elements are maintained and regularly reviewed
- Foster a strong health and safety culture for our employees and our clients and customers
- Encourage diversity and inclusion
- Advocate for corporate social responsibility
- Drive creative innovation
- Desire for continuous improvement and growth in compliance with operating standards
- Embody Sodexos core values: Service Spirit Spirit of Progress and Team Spirit
- Directs business practices that uphold Sodexos mission and values

Qualifications :

What Youll Need to Succeed:

- Demonstrated progressive management experience in long-term care seniors living hospitality management healthcare support services or a similar multi-service workplace such as Food Service Manager Nutrition Manager General Manager Administrator Executive Chef or a comparable leadership role. Previous long-term care or seniors living experience is considered an asset.
- Strong financial management and food cost control experience.
- Canadian Society of Nutrition Management (CSNM) Certification is required.
- Educational background in Hospitality Management Business Administration Food and Nutrition Management Dietetics or a related field.
- Proven leadership and people management skills with the ability to build lead and motivate high-performing teams.
- Ability to work independently make effective decisions and collaborate effectively as part of a team.
- Strong operational leadership experience with a safety-first mindset.
- Experience managing budgets and interpreting financial and commercial information.
- Strong literacy numeracy and financial acumen.




- Excellent organizational skills with the ability to prioritize competing demands and adapt to changing operational requirements.
- Strong stakeholder management and relationship-building skills.
- Proficient computer skills including Microsoft Office.
- Experience working in a unionized setting.

Additional Information :

What Makes Sodexo Different:

Working with Sodexo is more than a job; its a chance to be part of something greater because we believe our everyday actions have a big impact. Youbelongin a company that allows you toactwith purpose andthrivein your own addition we offer:

- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability Diversity & Inclusion Corporate Social Responsibility and much more. View Sodexos latest awardshere
- And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin race religion ethnic group age disability gender sexual preference sexual or gender identity status as a veteran or any other federal provincial or local protected class.

We welcome and encourage applications from people with is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members customers clients contractors business partners guests and members of the public with whom we regularly interact. We require that all new hires in hospitals long term care facilities and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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SodexoSJP

Remote Work :

No

Employment Type :

Full-time

📌 General Manager, Food & Nutrition Services | Seniors' Living & Long-Term Care () (Scarborough)
🏢 Sodexo Canada
📍 Scarborough